SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent thermal underwear, the quality is good. 95% cotton is indicated. Height 100, we are 80 cm big, but it still sits well. Panties strongly narrow to the bottom.
Cool pajamas. Easy to wash, pleasant to the touch. On height 87 took the size of 100. Sleeves are long, and so good. I came quickly. Pants fit. Pajamas on a medium and thin child.
For 4 years took 5 T, the stock is just small
Very good Take Bigger! 7 years = 130 .. For child who measures 120 just size
Packaging excellent. High quality very (finishes, canvas lovely stretchy). Size matching. Color exactly. Fast shipping, arrived within 10 days to Israel.
The quality is very good! Delivery fast! But with the size of a small suit, for 5 years, took on the height of 130 cm and came out in size. If you take it on + 2 sizes more, and so everything is super!
Very good pajamas and shop, but small size for size
Good cotton kit, really liked. I will order other colors and definitely recommend. Thank you for the quality. Excellent sewn, threads do not stick out.
Great quality. Thank you for the quick shipping
Пижама понравилась, подходит только на стройных деток, после стирки форму держит. Доставка месяц до Московской области.
Great set pyjamas. Make sure you order a size bigger if you child is tall. Enough stretches for the kids to move around.
Excellent!!! Very good quality!!!
this is really nice quality, exactly like the picture. Size accurate. Very satisfied.Will order some more.
It took 3 months to arrive but I’m very happy with the product.
Very cool, could not be photographed-the child is dressed and everything
брали т3 на возраст 2.5 лет , получилось на вырост , ткань ожидала немного другую, брали для садика . в целом норм))) доставка 4 недели отправили чз 5 дней после оплаты . с продавцом не общалась , 5.звезд
Very nice and soft
On a two-year-old child just. I liked everything
It came very quickly, even did not expect. Quality to the touch is good. On the account of 100% cotton-will be clear after washing.
great set. good quality and colors are just like the picture
Very high quality pajamas. Looks like thermal underwear-my daughter said that it's very warm. Malomerit. On the growth of 110 cm (thin girl, 4,5) size 7 t is quite close. It's a pity that there is no bigger size-I would definitely order more. Recommend.
Good material. Recommend to buy bigger size. Ai bought 6 to a 4.5 girl and is exact. So next time I will buy a 7...
Once again very satisfied. Fall well tailored and stay beautiful in the wash.
Pajamas are cool, but madly small. So safely take on the size more. At the daughter height 98, took 100 and panties directly presses. Same story and son. Quality is good. Pleasant fabric in the hem. No foreign smell. I'll order more.
Very good thick quality European maatvadvies is called 2 years choose bigger in size :-)