SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a summer baby, so I ordered it in a generous size to wear it when I grow up a little, but it's thin and pretty
The material is soft and good
everything is super, very good quality, very satisfied ☺️☺️
Beautiful summer jumpsuit for newborn babies. Good quality tricotge. Ordered a second time in this store and was not disappointed. Thank you for fast delivery, good product quality. The store sent the order very quickly the store was in touch with the buyer.
Good. ^ ^
Super. Lightweight, soft. For summer chic. Delivery is fast, the order from May 18, May 31 has already taken the parcel.
I like it very much.
I'm wearing it comfortably.
I did not receive the order due to the carrier, however the store was quite friendly and considerate.
Très bien
Excellent quality, very nice cotton, thin sandbox. In the summer it will be just superDelivery is fast 2,5 weeks approximately to the Altai region. The store helped me to find a few comboks I needed for quality. Child 70 cm, weight 7.3 kg. The sandbox would not say that it is big, it sits freely, I think it will be enough for the summer. Although at first it seemed that it would be big.
Unintended, the items you ordered at this time were shipped in bundles .. So it took delivery 20 days. I am satisfied with the product!!
Very good
Great, light sandbox. If you think to take it or not, take it, you will not regret it. The thread does not stick out. Size 90 on our 86, fits well. Bought for 380 R. In general, my The girl liked it I came to the Moscow region in 13 days, did not communicate with the store
Very nice fabric, delicate for newborn! It is convenient to unbutton and dress. Very satisfied!
I'm going to buy two more of the baby clothes I bought in Ali.
Very good, very satisfied, delivery is fast, for summer what I need, I will order more
Pink more saturated color than in the photo, but nothing, like more yellow. Good for summer. Generally cute. Packing very well.
Gorgeous bodysuits
Very nice and quality fabric
Beautiful and very soft fabric. Fully recommended
The suits are very cute, everything is neatly stitched, the fabric is delicate, thin, but it can be seen that it is of good quality
Material is good!!!!
The material is fine and good.
Quality tailoring, nice soft knitwear. I recommend the store.