SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love how these ribbed jammies fit!
The suit is good. Tight. Many write that pajamas, but as for me-quite suitable for the street. Quality is good.
I love it. But I don't think the fabric suit for sleeping. I wouldn't say it's pajama. Definitely suitable for kindergarten!
It's finite, from canalé. The color is pulling liloso more than beige. It took 24 days to reach Spain.
I love it, exactly same as they photo. I am gonna order more thank you so much.
Quality is satisfied, very good kit and material, everything is fast and high quality, I will order more from this store!
Lovely suit, great quality nice and thick
Very good quality and exact color! I love it! And the perfect size too!
Very good quality piżamki, I am very satisfied with your purchase. Size adekwatny, blouse slightly shorter compared to trousers. Recommend.
Super lovely pajamas set. Great quality, recommend a size bigger.
Excellent pajamas, came in two weeks at SPB Postamat Pyaterochka, ordered 2 T for a height of 77,5 cm and a weight of 10,500 (10 months), it was I
Super quality, is very very very satisfied, the child with a height of 99 size 110 without stock. There were plans for a long time, but they came. Pajamas each in its sealed bag) pajamas are odorless, but with threads. All chewed quality, the fabric is tactile pleasant. I ordered the store many different pajamas, all good.
Pajamas for a child at a height of 115 cm back to back, I ordered 7T and came on up to 6T. That is, the same as the previous one, on both pajamas costs 110 cm. The quality of the suit is steep. Mint is even denser than Brown. The child is delighted. But with the size it is not clear, it turns out that both 6 and 7 are the same?
Has received pajamas set, very satisfied with the choice. The quality is excellent, we will order more, already more sizes
Excellent thermal underwear, the quality is good. 95% cotton is indicated. Height 100, we are 80 cm big, but it still sits well. Panties strongly narrow to the bottom.
Cool pajamas. Easy to wash, pleasant to the touch. On height 87 took the size of 100. Sleeves are long, and so good. I came quickly. Pants fit. Pajamas on a medium and thin child.
For 4 years took 5 T, the stock is just small
Very good Take Bigger! 7 years = 130 .. For child who measures 120 just size
Packaging excellent. High quality very (finishes, canvas lovely stretchy). Size matching. Color exactly. Fast shipping, arrived within 10 days to Israel.
The quality is very good! Delivery fast! But with the size of a small suit, for 5 years, took on the height of 130 cm and came out in size. If you take it on + 2 sizes more, and so everything is super!
Very good pajamas and shop, but small size for size
Good cotton kit, really liked. I will order other colors and definitely recommend. Thank you for the quality. Excellent sewn, threads do not stick out.
Great quality. Thank you for the quick shipping
Пижама понравилась, подходит только на стройных деток, после стирки форму держит. Доставка месяц до Московской области.
Great set pyjamas. Make sure you order a size bigger if you child is tall. Enough stretches for the kids to move around.