SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shipping is fast, just as in the picture, the cloth is very good, and perfectly sewn, took a 8-0 Tiger for a generation A year and 4 months, perfectly suitable
Won! Very cool kit. Like in HM. I still did not wash, I will complement after washing.
Quality is super! Cotton, the seams are neat. Size took 130 cm on height 128. I sat perfectly. The color of pajamas as in the photo of the store is mint. I did not have a color in the photo. Delivery about 2 weeks.
Beautiful pajamas, saturated color, but you can find cheaper, expensive.
Cute pajamas, very pleasant to the body, soft. Malomerit, on growth 84-86 took 90(24 months). Take it will not regret it
OK OK
Pleasant material, the color is also beautiful. It looks stylish and cute. Basic home clothes without bright prints "dig the eye". I took the size for 2 years (90 cm), the child 11 months, we wear the size 80-86, bent the sleeves and pants, normally. On growth it turned out! I took it at a discount. Fast enough delivery.
The fabric is pleasant, the colors are as stated in the photo, came quickly, the quality is satisfied, thank you
Very cool pajamas. Quality
nice and soft and great fit
Thank you, very good quality pajamas! At our height of 98 cm with a stock. I will take more and highly recommend!
Very cool suit-pajamas. Smooth seams, strings do not stick out, there is no smell, the fabric is pleasant. For a girl with a height of 75-76 cm, ordered a size of 2 T, there is a small stock, you could also order a larger size. I advise the store. I will order even more for size, and in another color. Very versatile thing.
Great quality. Very pleased have ordered more. Very fast delivery
Pajamas of excellent quality, just as in the photo, confident to sleep in such a comfortable, color exactly as in the photo, knitwear of good quality, cotton in the hem, I recommend to buy
All Super, 100% cotton! My girl is tall and thin, 106 cm tall and took more. On the top you can see that a little long, and panties just. Afraid that the rubber band will be pressed, pajamas all the same
Pajamas liked, the quality is good, sewn neatly. On the height of 107 cm took the size of 5 T of the village perfectly, but without a stock, although the tag indicated 120. The younger daughter on height 85 took the size 3 T on the tag 100, the stock is decent, but panties and sleeves are rolled up and also looks good
As always super, I order not the first time. Make more sizes, have already grown
Of course, I'm upset for not paying attention, I ordered two suits of different colors, came two identical, I wanted to take off the star for this, but the quality is certainly of of I ask the store to be attentive to the buyer. I suggest a suit.
Great pajamas. On the growth of 100 cm ordered 110, straight for now, not for growth. Color as in the photo. In Novosibirsk came for 23 days. With the store did not communicate, the order sent immediately.
very nice. like in photo
Me encanto esta hermoso
I ordered senior and junior same pajamas and they turned out to be great! Everything is fine, it reached St. Petersburg in 2 weeks. There is no unpleasant smell.
This item is small for my son of 7 years, high is 123cm