SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good pajamas. Cotton. ordered another different color
Pajamas are cool, cotton, very pleasant to the body! And sewn qualitatively, Delivery 1 month to St. Petersburg, the store long answers the messages, and the order came to another point of issue
Great store thank you ⭐️⭐️⭐️⭐️⭐️
The goods are excellent. The quality is very good. The store does not read the comments on the product. I ordered two and finished there, so that one sent another size. Got two pajamas of one size
Very nice pajamas! In my opinion, the blouse can be just worn)) for comparison on the photo jeans and longsleeve next in the size of "3-4 years" (104 cm), so goes in size
Nice suit. Color matches. On the size of 110 and 5 years took 6 t it is written that it is 130. We came up, and there is also a stock. The quality is excellent.
100 cotton. The girl is 93/15 a little free. I will take next year
Good quality, not warm, the pants are narrow, they sat in the skirt
Excellent pajamas, bought to run around the house, beautiful color, cocoa with milk). 7t by 114 cm. Norms, above will be short sleeves and pants. the daughter is happy! To the store Thank you, I recommend to buy
The quality is good, but the jacket is larger than the pants. Pants for 3-4 years, jacket 4-5. I did not communicate with the store.
It was sooooo long! 3 months... Quality is super! Girl 4 years old
Nice suits. But the dimensions for us were butt. My jamb! My son has long been taking 116 all things, and then on the reviews decided to take 110. Son soon 4. if you have the same Losi, but take 116. And also in 1,5 took 80. They're not short. Just a couple of months in reserve. Do not roll down and perfectly wash. The goods came very quickly
The color is very cute, just like the pictures and the optimal tissue. Sizes came perfect.
Super pajamas caps, Insta @ Olinka. knit
After washing did not crumple, looks great. If there are no pellets, I will gladly order more. Dries very quickly. Recommend
Это вторая пижамка из этого магазина. Доставка супер быстрая-1,5-2 недели до СПб. Качество очень хорошее, Отличная реплика Зары. Рекомендую. На рост 106 беру 6Т получается немного с запасом.
Beautiful, no smell, soft, gentle colour, as the picture. Thank you!
Outfit cute and soft, looks exactly like the picture! The sizing does run a little small. 18 months fits my 13 month old twins.
Пижама хорошая, на бирке 100. Вместо 2 пришла, только 1. Открыла спор, посмотрим чем дело кончится.
I love these pajamas! quality is decent, light smell but washes out, true to sizing. I like that these are good for both boy and girls and can be passed down. Will be recommending to all my friends and family and coming back to purchase more!
المنتج كما الصورة طلبت لطفلي مقاس18وعمره عشر شهور جاء على مقاسه تماما و طول ابني 73 سم لكن ذهب بالشحن كثيرا
Love!
Nice pajamas. Color High
Материал безупречный! Швы и внешний вид, все очень красиво и аккуратно! Ещё закажу
Super quality super color! Size very well very happy and I will recommend for other children