SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. They look like good quality cotton
Diaper with Flamingo liked, rubber bands moderately tight, completely made of waterproof fabric, Velcro strong
Small and thin podguz. I hope so. On the little ones just. It came quickly in one package with other orders.
Came quickly, thank you to the store. The product corresponds to the description. Inserts must be bought separately to these panties, keep in mind.
с виду не плохие. сшиты хорошо. нитки не торчат. нам на вес 8100 ещё большеваты. застегнуть конечно можно,но малышке не было комфортно. будем носит когда чуть подрастет. стирку перенесли отлично. воду для проверки наливала ну вроде бы ткань не пропускает.
The child is 8 months old, in the belt were large, you have to sew another Velcro. In general, good diapers, but with buttons is more convenient. Here with time wrapped Velcro and when washing in the machine, Velcro can damage other things
Excellent panties, a little on the material are like waterproof diapers. I'm happy with the purchase, I did not communicate with the store.
The quality is excellent! Until they used, we wait
Izvēlojos lielāko izm,jo ir bērnam 9kg, bet varēja ari videjo izm. nedaudz par liielu, vasarā būs laikā.
Thanks. Same picture.
Description exact. Soft Liners separately
Super panties, as in the photo
Everything corresponds to the photo, qualitatively, cute, we will try)
Очень долгая доставка. Качеством довольны. Стоит заказать. Супер.
I liked them very much, they're the same as the photo and they also arrived before the date. Excellent service
Pleasant material, chose the smallest size, for me so much more.
I ordered one to look and touch. Everything is wonderful. Soft to the skin. Strings do not stick out, sewn very well. I recommend, I will still order.
Everything came, it came quickly, before the deadline. I liked everything about quality, it was not used yet. The description did not read, read comments. Velcro good)
satisfied
Good Coward, only for the child 1 year and 4 months in the Pope landing is low. It's the fact that the child is an average physique.
Good quality. I haven't even tried it yet.
Good quality, fast delivery
Fast delivery, nice quality! Long shipping
I ordered 9-12 kg. Large is not small, pleasant to feel like Cotton
I ordered it for the second time. The first diaper was of good quality, the same is quite different. There is no pocket for the liner, instead of it there are 2 laces that badly fix the liner. Delivery is long, although it came earlier than the designated period. To Ufa 6 weeks got the parcel.