SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A beautiful sweater without puffs all as in the description, I will take more, the goods were delivered 2 weeks before Moscow
The goods are excellent. In the photo, the child is 2 months, the size of the clothes is 62. Took 9 m size. Sits perfectly. The basic thing, it will perfectly match with other clothes. About my findings on Ali and WB I tell on my page in insts. Ella_atmosfera, I will be happy to see!
The sweater is very good, quality. Delivery about a month.
Size 9 m on the child kg, 64 cm. The jacket itself is of medium thickness, but very gentle and pleasant
I did not even expect that the sweater is so cool))) I'm sooooo happy, the delivery is fast. In the store such a minimum of 2000 costs. I will order in another color
They took it for growth. Good quality, but sent with a hole (because of this I will take one star! With the store did not communicate
Pleasant and cute pullover. The child liked, did not want to shoot. The parcel arrived quickly. For such a price, good quality. Thank you!
The color is as if darker than in the photo. But the jumper is beautiful
The sweater is good, for almost 7 months came up size 0-9, height 69 weight kg
Very cute basic sweater, good quality!! A little more, my daughter now wears clothes 74 sizes. But I even like, like an oversize))) it's not warm. But under the suit in winter or cool summer evening to wear-a cool option! And delivery is very fast)
Quality is fine, very stylish
Great jumper. Cotton, neatly executed. Slightly small, so I ordered a larger size. Looks decent. Recommend
Super thing. Smooth, pleasant, not prickly. The child wears usually size 80 (height 76, weight 9,8), took the size 90, got a good oversize to wear right now. It was possible even to take a size of 100, longer so that the oversea was. Delivery to St. Petersburg in 13 days.
The sweaters are soft, good quality, reached very quickly, about two weeks to Rostov-on-Don. The store quickly sent the goods!
Ideal posts of loops. Cotton. Tight knitting. I bought as a gift "for growth", so I can not say what height and weight will fit. A little foreign smell, almost disappeared in 15 minutes. The color is nice. Recommend.
Thank you! Quality!!! I will order more, in other colors) came earlier))
The store is super!! very quickly sent the goods and came all too very quickly, for a week in the Volgograd region. The sweater is super, very stylish, came without damage.
Wonderful, soft, pleasant to the body, the size of 9 m on the child 3 months looks very cute.
Purchase is very satisfied! It came in two weeks. The sweater is amazing! Color as photo
Perfect sweater, for such a small cost
Blouse just otpad, for such a price fire. On the girl 9 M, 11 KG 76 cm is ideal village, due to the fact that the jacket of the oversize, enough for a long time, the color is slightly different, brighter than than I waited very much for the exchange of this parcel and I'm delighted, for the spring then another color and more size will order
Sweater my love. Very stylish looks. Thread cotton, after washing remained in the same form) the price is ideal, though the delivery is expensive, in general everything turned out to be 900 rubles. But such a sweater in Tukan kids costs 2000₽. We took 7 months for 9 months, so that it was more like oaersize
The sweater came with a tighten on the front in a prominent place.
Upon receipt, the order went to the archive and automatically confirmed, if there is a problem, then the buttons open the dispute no! Delivered very quickly. The product corresponds to the description, there are no complaints. At a height of 90 cm, the child is thin-a little more.
The sweater is just love! Came in two weeks. We are 10 months old, the sweater is oversize, we will wear it for a long time.