SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At 6 kg large, more from 6 months. Fabric nice
Nice panties. I inserted two liners, the child wrote, but the bed did not get wet. Such panties must be taken many pieces 10. Velcro on the panties are good, strong, wide with small pile. Panties are soft, pleasant. The order came somewhere in two weeks.
Good product only that they have something bigger but fulfill their function
The Pampers themselves are very thin and I think that it will dry very quickly after washing. On the inside, the fabric is treated with some water-repellent coating. But in the case has not yet been, the baby has not yet been born. Long delivery
Pleasant, soft, but very large. Took for a year, one and a half size 12-18 months. The store of the order sent quickly, everything was tracked. Thank you
I use without a lining. It seems short, and maybe it should be
Came quickly, the quality is excellent, took for the doll
The goods were delivered before the specified period (up to Kazan for 3 weeks), without damage, without smell. I haven't used it yet.
We went in a common parcel, so quickly came. To the Kaliningrad region in 2 weeks. Very cute, Velcro very well holds... so far, after washing I do not know how to behave. They seem so small. So far there is no way to test them in action, because. I took it in advance. But so reliable, sewn qualitatively.
Excellent diaper) Velcro fastener, at the waist can be adjusted.
Very good quality. Delivered within 2,5 months (to Kyrgyzstan)
Lovely! I put bamboo liners, too, with Alika and fine. And they wrote, and swayed-nothing leaked. To the touch is very pleasant. Comfortable. In the afternoon we will drive them, and walk on the street in winter and sleep in disposable.
Are convenient to use
Very high quality panties, I recommend. Inside cotton, in the case has not yet tried
Very soft, quality material. A little small for a boy but will go well ahead
nice received before the delivery time good store i recommend nice good.
good quality. good store support. but got a leak. will try to work it out and see
I advise you. I liked it very much. Do not get wet.
Packed separately each diaper, seams, materials are very high quality, the print is bright, there is no smell.
Good product and good quality arrived early
I did not even expect such an excellent quality from reusable panties. the fabric is very soft, the seams are neat. For the baby, everything is thought out. They came in a zip-envelope. delivery is fast.
Panties are good, after washing Velcro did not curl, inserts need to be ordered separately, in fact, until I tried, because I ordered in advance