SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How good when there is a size for both the baby and the older son)) the quality is excellent! Everything came quickly! Very happy. Definitely recommend. The size is exactly the same. For the spring I will order 2 bigger sizes))
A beautiful sweater of excellent quality. It's clearly love at first sight.
We are 10 months old, weight 11 kg, took for 12 months, came up perfectly!
In Krasnoyarsk came in 13 days, which was very pleased. The sweater is cool, I liked it!
On the baby with a height of 78 bolshevata, but it's good, it sits perfectly, I will order and in other colors
Excellent jacket, we 1,1G ordered for 18 months, a little more, but I thought so, thank you, I will order more
Description, let us see what happens when wear it
Super sweater, ordered in the smallest size for growth of 82 cm looks good, a little oversize as wanted, the sleeve turned up, I will order in another color.
Size and color matches. I took a little on the growth. Enough until at least spring. Or maybe in the spring we sweat. I'll order more for the spring❤& Middot;
Super fast shipping beautiful product will order more colors
Very nice sweater, warm. Easy binding, but quality is excellent, the store is gets for 2000
The sweater is awesome. I found the same in our stores, only it's there 2k. I ordered for a baby 6 months (height 70, weight 8300). I sat a little oversize, but it looks cool, when the child will grow up a little too, it will look high. I'll order other colors. Thanks store
Good quality and fall! I have bought two for my two children and tried to wash one, if I have noticed a change in touch in washing, but surely it is because I do not use softeners. The color intact, no balls (in the 3 photo is the low wash jersey and the top without washing)
I liked it!
An awesome sweater, took for a girl 11 months, there is a stock! I will order another color
A good sweater, odorless, threads do not stick out. The child is a year and a month, the height of 82 took the size of 18 m, there is a good stock. It came 2 weeks before Sochi
Great quality! Shipping took a little over 2 weeks!
Girls sweater bomb! Worth every penny. I'll order more.
Fast delivery. very good quality of material
On the child of 3.5 months the village is perfect. Delivery 2 weeks
The sweater came quickly, within 2 weeks. Description matches. Daughter 1.1, weight 10.500, height 80, sweater straight oversize it was possible even to take a smaller size))
Beautiful oversize sweater, neatly made. Delivery just over 2 weeks
Beautiful, arrived very quickly, the quality is good, the threads do not stick out anywhere
I ordered the same sizes 3 T, came marking 110, pink is ideal now for 2,5, milk straight for 3 years is clearly in size, and the width of the sleeves is different.
A beautiful sweater, daughter 3 took on 5, stylish and fashionable, it's not warm cotton