SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the sweater very much, sewn well, the threads do not stick out, all the loops are even, I think we will order even more sizes of other colors)
Chic sweater, I order not the first time
Very beautiful my daughter is 4 months I took 6 months fit her perfectly
So cute and super thick! Love it! Super fast shipping too!
I'm delighted with the sweater. I thought between the size of 18 and 24 months. Ordered 24 and came well. A little oversize, but by winter will sit down as it should. The store's table is correct. The quality is amazing, everything is even, neat. I want to order in another color
Product beautiful, quality, exactly as the picture! Fabric comfortable, exact color as pictured! Am super satisfied! Arrived ahead of time.
Excellent sweater, for a child of two years ordered a size of 24 months. Everything is fine. Delivery is fast, took in the post office.
Good sweater but not warm, I think thread acrylic
In life, brighter than in the photo, the quality is good, it's a pity that I had to wait two months in Dagestan
The product is better than in the photo of the store... quality sweater cool.... I fell in love with him.
In Moscow it went for 3 weeks, a very high quality sweater, nothing sticks out, a child of 11 months, ordered for 18 months-2 years
The sweater is just delight. the quality is good, it looks oooochen stylish. We in two weeks 8 months, we wear a size 74 while, the sweater was taken 80. I sat perfectly, as an oversize, I wanted so much. I recommend, you will not regret it for sure. By the way, came very quickly, in 13 days, tracked on the site too until the end
Baby 4,5 months. Height 64. It looks like an oversize) it will not warm, thin. For photos and hikes to visit the most)
This is the second sweater I order here. The quality is excellent. Seller recommend
Sweater cool sits like an oversize, under the bottom dressed a white bodik in a hem.
Excellent quality exactly like the pictures but nicer in real life.
I put 4 stars for a hole. And so the quality is amazing, the color is cool. On growth 68 sits very cool, free, fashionable. Stock have. Thank you store.
Excellent jumper, fast delivery. Recommend.
Very cool sweater, quality, a little stick out thread, not scary! Came very quickly, somewhere in 3 weeks in Arkhangelsk, and this is north of Russia!
Excellent blouse oversize, very neatly made, for such funny money did not think to get such a good quality! Nice! A little delayed on the way promised to deliver until October 19, but the mail came on October 31 and then on tracking it was seen that the Russian Post was spinning it all over the country and back
I liked the sweater, the quality is super, delivery to Rostov in 15 days
Very high quality sweater. No smell. The child is almost 10 months old, height 80, weight 10 kg. With the size perfectly hit. Over Saz. Enough for autumn and winter. And for the spring too))
One thread was stuck. In general, super. For 6 months we bend a little. Color Super
Nice sweater! Delivery fast
Sweater just. Soft. There was a couple of threads. My daughter is 1 year old, a little more, enough for the winter and for the spring. Delivered in 2 weeks in Ivanovo. Order, you will not regret.