SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One thread was stuck. In general, super. For 6 months we bend a little. Color Super
Nice sweater! Delivery fast
Sweater just. Soft. There was a couple of threads. My daughter is 1 year old, a little more, enough for the winter and for the spring. Delivered in 2 weeks in Ivanovo. Order, you will not regret.
Soft. Quality sweater. A little overweight. Delivery in Sochi a couple of weeks.
The color exactly passed on the screen, but I was hoping that it would be more luminous in real life. But, in general, very satisfied with the jumper. For 6 months I sat perfectly
The jacket is super, the quality is 100% cotton. Quite dense, puffs do not remain! On the height of 86 cm, and weight 11,5 kg took the size of 3 T. I advise!)
Just lovely, really liked, I recommend the store! Delivery is very fast!
Sweater fire!!!! Very cool and stylish! It's worth your money. In the store at least 1500₽. The size is perfect, just right for autumn and winter. Oversize chic, daughter 5,5 months, 67 growth and 7500 kg, you do not need to roll anything, and still slightly grow up, it will be normal. I'm very pleased! tracking the track number, sent very quickly and came in 15 days. A week earlier than I was supposed to come.
Super quality excellent I really like thank you store for fast delivery
Svmter excellent, KST acrylic, but soft. Large and wide. The height of 93 cm is 100 of course long. But nothing, it came to sdecom for 3 weeks
I took it for autumn and for growth of course, generally a chic sweater, the parcel reached 8 days. i recommend the store!!
Cool sweater, very good quality. Nothing sticks out.
I liked the sweater, soft quality, asked to change the color, everything changed without problems, I liked it)
Wonderful jumper! My baby's six months old. It came well, there is a stock. Cardigan of good quality, without sticking threads and foreign smell. I did not regret that I bought it! I recommend to buy! The price is great!
A beautiful sweater without puffs all as in the description, I will take more, the goods were delivered 2 weeks before Moscow
The goods are excellent. In the photo, the child is 2 months, the size of the clothes is 62. Took 9 m size. Sits perfectly. The basic thing, it will perfectly match with other clothes. About my findings on Ali and WB I tell on my page in insts. Ella_atmosfera, I will be happy to see!
The sweater is very good, quality. Delivery about a month.
Size 9 m on the child kg, 64 cm. The jacket itself is of medium thickness, but very gentle and pleasant
I did not even expect that the sweater is so cool))) I'm sooooo happy, the delivery is fast. In the store such a minimum of 2000 costs. I will order in another color
They took it for growth. Good quality, but sent with a hole (because of this I will take one star! With the store did not communicate
Pleasant and cute pullover. The child liked, did not want to shoot. The parcel arrived quickly. For such a price, good quality. Thank you!
The color is as if darker than in the photo. But the jumper is beautiful
The sweater is good, for almost 7 months came up size 0-9, height 69 weight kg
Very cute basic sweater, good quality!! A little more, my daughter now wears clothes 74 sizes. But I even like, like an oversize))) it's not warm. But under the suit in winter or cool summer evening to wear-a cool option! And delivery is very fast)
Quality is fine, very stylish