SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, came after weekly! Canvas cozy, really love!!!
Shipping very fast. Corresponds to the description
I really like this outfit, body has nice quality it's like thick cotton. leggings have beautiful pattern but the fabric is polyester I guess.. anyway love it, the same as on the pics
It’s perfect. Better that i have thought. I am very glad with this purchase - it came very quickly, in very good shape.
esta precioso, la tela del pantalon es finita pero muy bien....envio rapido, volvere a comprar
As seen in the photo and it is noted that it is of very good quality. Satisfied with products received. Thank you very much. From Chile.
Very nice just like in the pictures the only thing the neck is a little wide but very nice it looks great I arrive very fast about ten days without problems.
Very pretty, a little short panties in comparison with a blouse. The material of the blouse is denser than panties
The set is well sewn, the color is saturated. But the body is much smaller than things that are exactly 80 sizes, and the leggings are longer. I recommend, delivery 10 days.
Som veľmi spokojná,kvalita materiálu Bola Super, presne Ako for obrázku. Týždňov Rýchle adding to 2. Odporúčam kúpiť.
very good
Beautiful quality suit, fast delivery
Good size and good quality.
Thank you super suits we are very happy to order more
Pants golimaya synthetics. The blouse is a little better, but not cotton. A little disappointed.
The suit is good, the quality is decent, thin, soft, for the spring will go perfectly. The size of 18 m came to a height of 90. With the store did not communicate, sent quickly, came in 20 days. Thank you!
Хороший костюмчик! Все как в описании! К качеству притензий нет!
Super!! Recommend
Excellent quality, took the size for 12 months, to wear it closer to the summer, it seems to me that it will be a little too big, but the main thing is that not small
Beautiful and arrived in only 14 gg the pants is a little big
Super quality, size 24m is 100cm. To Polish szło less than 2 weeks.
Very beautiful
Without marriage, threads do not stick out, the size matches, liked it, delivery 2 Nelly to St. Petersburg
Ordered 21.10. Order came 13.11. Took on the growth. After washing did not shed, appearance did not suffer. The seams are even, the pattern is good. I did not communicate with the store. Order satisfied
léger bonne qualité conforme à la photo merci