SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, the material is pleasant, I will not tell you by size, took on the growth
Price-quality. In general, not bad, we are even more big, 3 months 60 cm
Very high quality kit, the seams are even, cotton is good! Coloring in real life looks better than on the site!!! Gently
Cuddly key plate lure by eliminating some very readily
Everything is very good! Thank you store! Quality at altitude, fabric cotton, sew everything neatly, smoothly. Everything corresponds to the picture. Thank u!
Everything came quickly, the description is accurate, the quality matches.
Great thing, I liked it. Quality. Delivery in time, I recommend!!!!!
Quality is good, no unpleasant smell
Incredibly beautiful body chic quality did not expect
Excellent quality of kits, I'm delighted with white with lemons!! Good light cotton, we are slender and we are going to size in size, now the height of 76, E and took 80 just right now to wear.
Super pants, we will order more
Cool, thank you very much!!! I will order more))))
Light panties, cotton, quality is good!
Bodik and panties really liked. The material is very pleasant to the body, well, panties do not really stretch, well, I liked everything very early)! Everything came faster than the deadline. Thank u
The product corresponds to the description, in the photo small 5 months, 68 height, weight 6,6. Everything is cool but there is not enough elasticity, the fabric does not stretch at all! If you have a baby-puhlyash, then not your option! My Cypress barely gets in)) I think we will sweat exactly up to 6 months. I like very much the pattern, from below where the fasteners are lengthened, that is, the pattern is calculated for the diaper.
Neat does not really stretch I think fit
I think they are more big for 60 cm, look at 68-74
Very stylish and quality body and panties! this is delight, the price quality is just super)
Looks good, but keep in mind, synthetic fabric. Let's see what will happen after washing
The suit came very quickly to Israel. The quality is wonderful, the print is very bright
Like quality. But on our 74rr is still great. We will wait for when it grows up)
I ordered a size for 80 it turned out that it was 92
Cool panties. Quality Super
Not yet dressed, but cool in quality for 1,4 body straight big, I think we up to 1, 9 is quite enough)
Panties Super, ordered more and bodik to it, quality good recommend