SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The suit is super, the quality is excellent, take it will not regret it. It came quickly
I was very pleasantly surprised by the quality of baby clothes. I ordered size 80 for 9-12 months baby and they fit my baby girl perfectly. Lovely sets of clothes, full of colour and good quality.
Cute set
All great. We will definitely buy again.
Cute set, very good gatunkowo.
While there are no complaints about quality, there was a month, we are still small for a suit :)
Dress like the picture is quite a good material but the size is not good very small the Best request a much larger size for the child because its sizes small.
Ok very consistently that dental
Good quality, but the store sent out a small size, opened a dispute-returned money.
amazing material! Just as described! Super fast probably came within 10days! Def will buy more! Highly recommend this shop
Gorgeous
The kit is excellent! Cotton, very pleasant to the touch. fully corresponds to the description. The size of 3 M corresponds to 60 cm. Track tracked. The order came in 20 days in Tambov. Seller recommend.
As described, also the size is as stated. I would buy anytime.
Very good kit. Of good quality. I really liked it. Pleasant to the body. The dimensional grid is true. Recommend. It came in three weeks with a new mail.
I love it, super quality and beautiful.
Great suit! Very beautiful! Come quickly. Recommend!
Very nice set, same as the picture. I recommend the store
Cool cuddly material workmanship good any wystajacych yarns. Really recommend
Super cute, sent fast, I got the order in 5 days.
Very beautiful and the cloth is wonderful and the shipping is very fast but the measurement asked 80 came 70 but no matter how happy I am
good size. 5 weeks to arrive. flowers on fabric brighter which I like. very nice
On the blouse is a good jersey. It is a pity that the heart-sticker, not embroidery or fabric applique. On the pants did not like the painting of the fabric, when stretched as a bad sticker-looks like cracked.
Thought it was more thick, ie, warmer, however will be ideal for a autumn tépido. The pants are a dark shade of gray, are not black. Like. quality material. Leave photos to check the real size of 70.
Nice but the size does not correspond to 24 months is smaller than the other set but equal to excellent quality
Exact same as the picture, high quality canvas cozy, no smell, scale accurate, recommend heat really came very fast to Israel 3 weeks about