SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. I ordered two pieces, came in one parcel. Each packed in a separate bag. The quality is just super. The knitwear is very soft, pleasant for the body, the seams are processed neatly, there are no sticking threads. The order is very satisfied. Product and store recommend.
it's cool and very comfortable thank u so much , good product for babies
Panties are soft, cotton, thin, with the ability to insert a liner. Tested panties inserting two absorbent liners, the child sat in the chair Ikea Kushal, began to show on the panties, The panties were all wet in the knee. As a result, the panties did not keep one Popis and everything was leaking, it's good that he was not on the couch.
All is well, do not leak, but I'm afraid that the baby will be worse in them than in disposable ones.
Chic quality, sewn neatly! Soft fabric
Are not as thick as other models from other store
Super cute, they look comfortable and anatomical for good baby displacement, very soft and delicate. Thank you
Quality is good, soft cotton. The picture corresponds, the delivery is just over a month in Vladivostok. Packed neatly, the goods came in a general parcel.
This very nice thanks super fast shipping
Very good quality, Recommend
I arrive in perfect condition
Well parked
The goods came quickly. It's like the description.
Delivery 3 weeks, the quality is good, soft pleasant fabric. The size of the norms on the newborn, we use.
Super soft only q is not permeable
Long delivery, and so you are satisfied with the quality. Thank you store. It's like the description.
Good panties, large, fit from a year and older. there is a pocket for the liner. in the case have not tried yet
Quality is good, all soft, delivered weeks for 2, noooo diaper thin, 1 liner if put for baby 1 month, then flows. 2 liners are also worn.
the store is recommended,,,its exactly what I expected.
Same as the description came well packaged and before time I recommend this store
Came quickly, as in the description
Good panties)) in two layers)) the only first layer with impregnation .. And where to put the liner?? Velcro is good, and quality too)) I recommend))
22.01 ordered 11.02 received. Diapers are good, the fabric is soft cotton, on the sides of the rubber bands, so as not to leak. There is a pocket for inserting additional diapers (bought separately). Took two sizes S and M. We'll try.
Delivery to Ukraine by new mail. 12.11-11.12.on soft. Super
Soft and pleasant panties. I hope they won't let you down. Velcro is strong. Size for 2 years with a small margin. I recommend to buy!