SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty little, neat, came very quickly. Everything lay out, everything was easy and just turned on. Silent absolutely. In general, a rare case when everything is just fine! Gift glasses for sleep. Very satisfied, I recommend!
Came in a couple of weeks, everything works, touch, turns on and changes color by touch of the finger. I liked it very much
Apparently in order. Well built. Bought Pro Studio my wife
This item corresponds to the description. Very fast shipping to the UK. Very well packaged. Two filters were added as a gift. Thanks to a store. It was no need to communicate with the seller. I am satisfied with my purchase.
It works, but he's a little girl, the whole room will not moisturize. Only if on the curbstone by the bed put under the nose, then one can sleep comfortably.
The product corresponds to the description. To Ukraine delivery was fast
Super fast delivery! The product is exactly as it is described, I totally recommend it! I'm ordering for second time now this product from this store and I'm super happy with the quality of the product and the service from the seller!
Came quickly, there was no time to understand, the backlight works exactly
Excellent product, was very fast Unfortunately the office of Brazil that mess around a little, but came well packaged and protected (without crumpled some in box). Tested it here and work normally and no noise almost no, the switches is only the touch (which is very interesting). And still came with eye patch toast. Very good store!
Ordered yesterday-tonight came a text saying that the parcel in the post office in Pyaterochka. Very nice thing, at first did not wet the filter, so steam did not go. After added 2 drops (as in the recommendation) of tea tree oil. The sound at work is there, a soft hissing, but it's normal, it's a device that suggests something like that
Produto que cumpre o prometido. Conector de energia não fica numa posição legal mas atende a demanda.
Shines different colors, easy to manage, but very noisy, hisses and sometimes chokes. Turned on, he worked for 2 hours, turned off, irritates this hissing almost instantly.
It's on time, Cotton has to be completely wet to make it work, it's very nice, smaller than I thought, but for that price it's fine. I'm happy with the purchase.
Just what I expected. It matches the description perfectly. Ideal size, not very large, not very small
Wonderful and they're three days old. I 've got it at my place.
Product came well packed, coming in perfect condition in my home. Works very well and is very beautiful. Just beware well as leaks the flavoring, because just spotting the product externally.
Paid 21.10, 27.10 brought the courier to work, very small, beautiful, backlight color changes while everything works
Nice air humidifier. Sent not 5, but 7 filters. Also sent a gift-mask for sleep. The illumination is beautiful. 2 modes: 1. with illumination 2. without illumination. I like it very much! It came in 3 days. Recommend.
Very accurate I am very happy and it's worth to have me well לאוטו. recommend heat heart
Perfect. Thank you very much to the store. Works perfectly
Eh received my package and it is just as the description looks very good quality, the packaging very good
I received the parcel as promised within 10 days. The only little bit itself did not understand the humidifier well, quite small (
Goods received. Packed well. I didn't check it. I'll add a comment later.
Looks like it’s working
It's really a passing size equal to the description I bought it with ten pieces of cotton and I got 12 Thanks for the gift. Very useful and very simple to use and I arrive in just 3 days. Very satisfied with the purchase.