SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Eh received my package and it is just as the description looks very good quality, the packaging very good
I received the parcel as promised within 10 days. The only little bit itself did not understand the humidifier well, quite small (
Goods received. Packed well. I didn't check it. I'll add a comment later.
Looks like it’s working
It's really a passing size equal to the description I bought it with ten pieces of cotton and I got 12 Thanks for the gift. Very useful and very simple to use and I arrive in just 3 days. Very satisfied with the purchase.
Superglad. The shipment only took 4 days, they brought it to me through glovo and they left me a little detail of some dishwasher pills. The perfect humidifier. Packed in two bubble envelopes, with its box, with instructions, a mask, usb cable and 5 spare parts swabs, plus the humidifier brings one. I asked ramdon color and they sent me the darker one, it's beautiful. It has day functions with alternate lights or without light. 100% recommended.
It's beautiful very good product works
Work well think to wet the coton tube before use after filling the tank use between 10-15 drop of essential oil
Great diffuser, I expected it to be higher but it takes to end the water so is great for my use… well strong steam jet .. came 6 filters instead of 5, store sent a toast .. plus a toast eye patch for sleeping… like got really fast .. 14 days ..
Good product. Works good and lights are also good . Thanx for the gift also
The air humidifier came before the cash register in Pyaterochka. The description is true. Multi-colored illumination, you can also disable it at all. It does not make much noise. I did not communicate with the store. Purchase is happy!
It came within 11 days to the UK (London) instead of 10 which I am still satisfied with. It changes colour from red, green and blue. They gave me 7 sticks instead of 5 which I am very happy with and an eye mask. Thank you so much for this order.
There is no battery in this humidifier (Operation only from the network); a small volume of the tank (300 ml); additional operating mode (only continuous jet), automatic steam-out- All this is compensated by the price and the purposes for which it is worth buying: 8 hours of work; the volume of the serviced room is up to 15 square meters; the possibility of of of Twice turned off, with this in the tank there was ~ 150-200 ml of liquid-the reasons are not known and at night turn it on I would not. I did not find any other shortcomings, it works perfectly. The store quickly sent the order-in less than 24 hours. Good buy.
Came very fast very cute and works very well will return the order came also along a mask for the black eyes Thank you store note 10
It came in a mint box, but inside everything is whole. By weight as a feather, I even thought that suddenly it did not come. Color and number of filters are all correct, the volume is normal, I hope will perform its function, so far everything suits.
Got very fast. To Belarus by China Post less than 3 weeks. Everything works. In a set of 11 styles of cotton spare. Still working. I add for the smell of the essence. Very cool. Especially in Twilight, the backlight is just super.
Perfect Well wrapped super fast shipping in 3 days works great you need to wet the swab well but not steam will come out
Very fast delivery, humidifier small, neat. We test :)
Fantastic! A arrived in 4 days and works divinely
As the photo, good product I recommend
Super! Quickly delivered, exactly described goods. Everything works, checked!
The order came quickly, works well, everything according to the description, the store 5 points, we recommend this purchase
What kind of thing is the smallest humidifier itself is small, (sizes with a half-liter jar). Connected the cable, comes in the kit, the bowl was poured 250 ml of water and dripped 2 drops of eucalyptus oil-beautifully plays light and smells good! Thanks store❤& Middot;‼& Middot;
The goods were sent as quickly as possible and he came in a week, I'm delighted! Mini partative humidifier, everything came whole, everything works on Hurray! Was included USB wire, the plug was not! Seller recommend.
I liked, good, for my money in general is perfect