SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked, good, for my money in general is perfect
product looks smaller than I expected but it is great, small but mighty. no communication with store was required. shipping was done immediately. thanks to seller, I highly recommend
Good, working perfectly!
Thank you very much, he's home in two days. I am satisfied with transport, product and store
Very easy to use, leaves a great smell, comes with your sticks per order (before using leave to rest in water) the operation is correct, leds exchange smell colors is automatically, came with a relaxation mask for the eyes.
The quality is excellent, everything works. But delivery as to the moon and back. Well done, the message is answered.
Fast shipping, 3 days to Spain! It looks good, but I expected it bigger. I don't know why, it takes up nothing but the palm of my hand. I don't like the logo that appears under the power button. The dark color is beautiful. It's a Christmas present, so I won't be able to prove it for a while. I hope everything works out well.
Delivery 15 days to the MOS area. Packed very well, will not break. Small but cute humidifier. Externally beautiful, the backlight is gentle. And most importantly it is silent, unlike many other humidifiers. True Fit in a small room, or you need to take several such for the Hall
Excellent humidifier, sent quickly, so far everything works. Small, looks stylish, adds comfort. I add a few drops of essential oil and generally high, I hope it will not fail, because humidifiers with the filter imply the possibility of adding essential oils. In general, everything is super, while I recommend, if something goes wrong I will write a review)
very fast delivery, works perfectly,recommend the store
Top too, capacity for water is 260 ml, color change, 4 different colors (green, red, blue and white), works in random colors also if you only connect the first time and not touch on button again it is randomly changing automatically colors, also can get off the LEDs and works still, Makes a good mist is ideal for a small room or with air conditioning, on and off button is touch screen, and serves to change colors same button, come with 6 extra filters, and a USB cable with output P4, not included the source to power, but any source USB 5 Volt works, To charge mobile source the right too, and still came a toast.