SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice sweater. Not very tight. Looks like an oversize enough for a long time
Good cotton sweater, nice wine color. After washing and drying in the drying machine did not shed, did not sit down and did not stretch. Slightly stuck out the threads on the inner seams, cut everything, became norms.
Came with a delay of 2 days. The mating is very pleasant. The boy 1.6 is slightly too big but the Rukov is short. Under this sweater it is quite possible to wear a turtleneck
Quality is excellent! delivery is fast!! exactly the same sweaters for 2500 in online stores!
Very high quality stylish sweater! Shipping 1,5 weeks
A beautiful product, of excellent quality. Dense knitting, without sticking threads. Everything is neat. Definitely advise. Our height is 74 cm, it came with a margin. Sleeves rolled
Everything came on time that stated. Quality fire. I ordered for 2 years. US 1,7 weight 12 kg, height 80. We're getting bigger. On the following spring I think it will be excellent. Wear as an oversize at the moment navryatli will. Long arm and in the width of the body. I recommend the store.
Very cool sweater, quality, color like. The order is satisfied. For 2 years the child with a margin is a little more, but I planned to take it.
Quality is super, I will order more
Sent the parcel quickly. I came to Kirov in two weeks. The sweater is cool.
Very cool sweater! The size took for 6 months, 65 cm height, 6,8 kg weight.
Very cool, the threads do not stick out, there is no smell. Took the elder and younger, very cool sat down, took a larger size, look like an oversize
I order a sweater in this store not for the first time, fast delivery, excellent quality!
Chic sweater, I will still order other colors. Exactly the same sweater my friend bought in the online store for 3000₽, no different from what I received. Threads do not stick out, there is no smell, the color matches the photo, the delivery is fast
Came to Rostov region very quickly, the quality of fire, we have the same in stores not less than 2500₽
The sweater came with a week's delay, the quality is good soft, the threads do not stick out, there is no smell., let's see how it will behave after washing.
I got a knitted jacket, took for my son and I'm very happy with the quality of the goods! Dense knitting, qualitatively made, no smell! I recommend to buy, the size took 4 T with a margin, US 3,8. The child hasn't measured yet.
I'm totally delighted! I want myself the same) and I will order a child from you)
I liked the sweater very much, sewn well, the threads do not stick out, all the loops are even, I think we will order even more sizes of other colors)
Chic sweater, I order not the first time
Very beautiful my daughter is 4 months I took 6 months fit her perfectly
So cute and super thick! Love it! Super fast shipping too!
I'm delighted with the sweater. I thought between the size of 18 and 24 months. Ordered 24 and came well. A little oversize, but by winter will sit down as it should. The store's table is correct. The quality is amazing, everything is even, neat. I want to order in another color
Product beautiful, quality, exactly as the picture! Fabric comfortable, exact color as pictured! Am super satisfied! Arrived ahead of time.
Excellent sweater, for a child of two years ordered a size of 24 months. Everything is fine. Delivery is fast, took in the post office.