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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good afternoon! i want to share my review. All I ordered came to me in one parcel. Everything was packed separately. very satisfied with the order. The quality of the toy is super. It all came in 2 weeks.
Delivery about a month. The toy is cute, but the ribbons are sewn very not very neat. In general, it is not critical .. Functional from this does not get worse, but a little spoils aesthetics)). Wings rustle, a ring with balls pleasantly grumit, a leaf of interesting material .. Something between plastic and rubber. I think you can use it as a rodent. On the plastic mirror protective film. The toy is happy! In Moscow, these cost about 1000 rubles. Purchase satisfied❤Product and store recommend⭐⭐⭐⭐⭐
I received the goods, though it was with a crack, because I bought it at a discount, it will go
I ordered two, slightly dropped off on delivery. Toys are good, quality is satisfied.
Ameei very well done. Very colorful .. Arrived early .. Will buy more pro my BBE.
The child liked it. Corresponds to the description.
There is not a big smell, but still handle. Pesel cool
Yakysniy goods. I'm a bit prettier.
Ordered on December 2, it came to Kiev, on the NP-December 23. No smell. Great bee. The same in antoshka costs 230 UAH. Bought for 4,66 Bucks
The product corresponds to the description. Odorless, the seams are sewn well. I recommend the store. I'll still order.
Ordered on January 4, to Ukraine delivered on January 23. Everything is fine, the toy is big and bright.
Yeah, well, that's cute.
The toy is beautiful and bright. Delivery is just under a month. Convenient for car seat. Recommend.
A toy of good quality, for such a price, and a very interesting child: rustles, torochtit. Very satisfied! Thank you!
A good beautiful toy, there is one nuance, the mirror is all in scratches, there is no smell, up to Moscow 33 days. Recommend.
Excellent product. Perfect for gift! It has a label and comes plasticized. Recommended purchase. I bought another one for a gift again.
The toy is cool, the wings at the owl-rustle, mirror, rattle, similar to the teaser and figure. Satisfied, the baby should like it
Beautiful toy! Satisfied with all 100
Bright and Beautiful toy! Delivered quickly, in 20 days.
A good toy for its price, in stores such a minimum of 300-400 UAH
bellissimo, sono da vero contenta di aver acquistato mio piccolo ci gioca anche si addormenta con il giocattolo
The product identical to the photo, congratulations to the store. Already washing machine at 40 ° he did not move, very satisfied and my son too.
Супер! Очень красиво! И не ожидал большая! 20 см!
Very fast shipping, great quality of items. Highly recommended
Great toy! The kid likes to play with her when she is not only suspended, but also when she lies next to him. Flipped to her and terebith in his hands, grumit and gnawed silicone leaves. In addition to pendants, the wings of the owl, too, crispy, T to the inside rustling filling. Plastic mirror is safe. Delivery to the RB was very fast, literally a couple of weeks. Thank you very much store! We are very happy!