SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery about two weeks to St. Petersburg. Very nice suit. The quality of tailoring claims does not cause. Took on perspective)), so I will not say anything about the size. Thank you very much to the store.
I am zachwycona! Size perfect and great quality.
Very nice is for spring summer season, the size is correct.
Very nice set. 100% cotton. Comfortable to hold. For blouse at the neckline clasp
Perfect! Delivered in 7 days the best store!
Ver nice
Very beautiful, after three weeks already received in Belgium. Very satisfied with it. Some on the large side for 3 months. Should be washed at 30 degrees.
Very nice suit. The material is pleasant, the child will be comfortable. Description and photo matches. The size is a little small. So take on a larger size, and in the moist everything is fine. I'll order more. I recommend the goods and the store.
Cool kit. To the touch is very pleasant. The only thing, the cap is small, we are small, although we wear a size 80. Came the kit quickly, the color is bright. Seller recommend
Beautiful set, pleasant to the touch!! Delivery is fast and on time. I did not communicate with the store. Recommend)
It's very nice! Delighted, I already have other different sets are very nice and good fabric!
Bardzo ładny komplet, bardzo dobrej jakości dzianina, super wykonane. Polecam
السعر يبدو أنه جيد 7.99 دولار البائع شحن الطلب بخلال 24 ساعه. وهذا جيد الجوده ما تأكدت منها لكن مبدئيا ممتازه ممكن أكرر الشراء من هذا البائع مستقبلا ان شاء الله ا ا ا ا ا ا ا ا ا ا ااا اا ا
מושלםםםם more beautiful than שציפיתי! Canvas cozy, thin but very quality! Satisfied really!
Качество 100%хлопок,мягкое. Аккуратно сшино. Пришло за 3 недели в Хакасию. 9м на 70 см
качество понравилось,но как бы на штанах написано 100 хлопок,но они откровенно синтетика))
Lovely babydoll, shorts cieniutkie cool for spring
labai gražus, tvarkingas, be defektų, 100 % medvilnė, medžiaga tampri.
Fast shipping, came after weekly! Canvas cozy, really love!!!
Shipping very fast. Corresponds to the description
I really like this outfit, body has nice quality it's like thick cotton. leggings have beautiful pattern but the fabric is polyester I guess.. anyway love it, the same as on the pics
It’s perfect. Better that i have thought. I am very glad with this purchase - it came very quickly, in very good shape.
esta precioso, la tela del pantalon es finita pero muy bien....envio rapido, volvere a comprar
As seen in the photo and it is noted that it is of very good quality. Satisfied with products received. Thank you very much. From Chile.
Very nice just like in the pictures the only thing the neck is a little wide but very nice it looks great I arrive very fast about ten days without problems.