SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 21.10. Order came 13.11. Took on the growth. After washing did not shed, appearance did not suffer. The seams are even, the pattern is good. I did not communicate with the store. Order satisfied
léger bonne qualité conforme à la photo merci
Thank you. EU:62-68
I loved it, shipping in less than 10 days and spectacular sets!!
la tela muy buena me encantó
perfect
I won a suit in a free, really liked it))) I was afraid that it would be small, 3 PSS sent, size 70, we are 3 months old 61 cm, even the height up to it
Cool suit, for a year the most it will be
Красивый комплект из 3-х предметов от ECHUHOOY Комплект очень понравился , хорошо выполнен ,состоит из боди штанишек и повязки на голову. Размер взяла 12 месяцев 80 см, на малышку семи месяцев комплект почти хорош штанишки только длинноваты, советую брать на размер больше. Ткань мягкая приятная на ощупь, штанишки свободные швы не выпуклые. Доставка быстрая, упаковка аккуратная имелась бирка магазина рекомендую однозначно
Хорошее качество. Точное описание. Посылка шла 3 недели
Took the size of 9 months-approached the height of 68 cm. Quality is good. Recommend.
I'm just shocked. Everything came very quickly. Ordered 11/11-a came already 22/11 Thanks store
Delivery to Odessa 12 days (new mail). Recommend. Pretty suit.
Super fast delivery, 11 days from China. The suit is excellent, took the size of 12m-on it is 80, slightly more in appearance of the Russian 80. Definitely recommend, we will order more!
Product arrived on time, the material and good sewn, like cotton, requested 3 months, came size 60 more think fits in baby above 3 months
Looks great, no sticking threads, sewn very soundly. They took the child up, so they did not measure it yet
Fastest shipping with Ali. The order came in 10 days in Krasnodar) in size is unclear, bought as a gift. The material is good, pleasant. I'm worried that the letters will climb after washing...
I liked it very much
Good quality of the product but it came dirty. Hopefully it will come off in wash
Lovely these sets! Although I expected it smaller than for newborn who was what I selected when buying, but good quality are excellent.
It came quickly, the quality is normal. I liked everything.
Soft and gentle to the touch costumes, very rich color!!! Thank you to the store, very satisfied!
materiał ok , rozmiar ok , wysyłka ok
All as in the description. Chic body. Took for 18 months. We plan to wear in a year.
Real size.