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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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78 reviews
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The girl is 5 years old, took the size 7. just for growth, the material is pleasant, HB with synthetics.
The dress is gorgeous, the quality is excellent, the seams are all even, the threads do not stick out, there is no smell, the only inaccuracy is not 100 cotton. The tag says cotton 95%, spandex 5%. Track tracked, up to St. Petersburg in a month.
Beautiful the size is for a 4 year old or 3 year old girl depends on her size
The child is happy, the dress as in the photo, though with the size was wrong, 3-4 Y it's 130 cm (if anyone is interested), although in the description it it Well, we'll still wear it, thank you)
I liked it very much, quite dense cotton, the seams are even. For a girl 5.5 years old, 116 cm tall, good. Delivery 25 days.
We are perfectly in the shoulders, but the waist is wide as a bag. Took on the child 2.8 , 16 kg. The length is normal and in the shoulders, only at the waist is very free. The color is beautiful, light, well survived washing and ironing.
Beautiful dress
Amazing
Excellent dress, for such money. I took 3 years-3/4 years-it's too big, but not critical.
Good dress, cotton. Only the coloring does not quite correspond to the declared picture, because of this it looks simple. Size 12-18 came up for 9 months.
3 weeks to Bashkiria. For 3 years with a height of 80-90 size 18-24 m
The color is not that of the description, but equally very nice. Instead of blue is mint green.
I ordered two dresses, for two girls of medium complex. One 3,5 took the size 4-5, another year took 2-3, with a margin, the fabric is good, the threads do not stick out, we will wear it with pleasure!! I recommend to buy. Delivery to St. Petersburg three weeks.
Very lindooooo I love it. A very cool fabric. Thank you.
The dress is good only thin, but in the heat of the very thing. Natural material. Girls height 95 cm. Suitable for the next year.
As on the description, thank you
Child for 4 years, height 110 is good. Nice dress
Arrived on schedule, fabric very up but perfect for summer
I love it! Same as the picture. Perfect for summer
Cotton, odorless. I did not like the back, it's not quite convenient because of the tape, and it looks pretty. At the age of 2.5, just 13-18 months.
same as picture. The matterial is cotton, thin and soft. Perfect for summer. 6 weeks delivery to Bulgaria.
Light dress for the summer. Sieve or satin, pleasant. In size. Took on a girl 8 years old (height 119)
хорошее платье. пришло быстро. ткань плотная, сидит хорошо. только ещё не стирала, надеюсь, не полиняет.
Beautiful dress, the fabric is fresh perfect for heat time. The shipment was very fast I arrive in less than a month. The sizes were right, sewing and all perfect. Excellent purchase, recommended!
Милое платьице. Аккуратный пошив. Соответствует описанию. Размерный ряд - так же . На крупную девочку 3 года размер 5-6 великовато. Летом носить можно и на след. год ещё останется )). Рекомендую к сотрудничеству.