SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, as expected.
I am satisfied with quality material and dbałości workmanship
The same as on the picture. Good Quality. Quick delivery. Thank you!
Good, bright, beautiful. Sewn well, the fabric is thin, but does not shine through. Size 18 months corresponds to 90 cm
Excellent, I liked everything
Excellent quality. Exactly the same as published. The product arrived in 24 days. I recommend it.
Very nice set for a baby girl! Good and comfortable fabric. I'll definetly buy more things from this store :)
Super quality! Mega fast shipment! Recommend!
Fast delivery, product as the picture, satisfied with the material. Loved!
Beautiful, very cute. Quite Fast shipping.
Its nice
The exact description of the goods, as well as everyone writes. Very pretty. Up to Rb 2 months almost. Long customs like that.
Very nice clothes, and the seams look good. Happy with the purchase.
Clothes next to Poland in two weeks from order. I am very satisfied with the quality, recommend
100% recommended, excellent quality, order 5 sets and all are exactly like in the photo, store responds quickly messages
I liked the delivery fast, sent instantly.
We ordered for 1.5, but I think we will not wear it before 3. The size is too big. But in general, the quality is not bad
The suit is very good. Pleasant to the touch, it seems to me cotton, may not be 100%, but the quality is fire. The picture is clear, there is no smell, the threads do not stick out, everything is sewn, stitched. I'm happy with the order! Took for a year, we are now 5 months.
The suit is very good quality... only for 6 m-70 cm is very small, it was necessary to write more, but this is my mistake... I did not think. I recommend the store!!!!!
I 've gotten here sooner than expected.. They are beautiful I am very happy
I give the store 5 stars. Item as described. Order placed August 28, received September 4. Very fast delivery (8 days), for France. Very nice set, of good quality, for my little niece. I am very satisfied with my order. I highly recommend the seller and the item
Article identical to the Description
Excellent goods, the fabric is soft, but not cotton, synthetics are most likely
Very soft cotton product. Fresh and arrived in a month. I loved it. Just one detail with the size. I ordered 6 months and it came for 3 months. But he's left, only he'll leave soon.
Wzięłam size bigger if in, consistent with the description and material Super, better than no one Polish store