SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is really very good, it's expensive, pleasant to the touch, the seams and knitting are neat. I took on the growth of 90, but we already wear sleeves (Height 78). It was 3 weeks before Tatarstan, the track was tracked. It is better to take several at once, because the delivery is expensive. With the store did not communicate, sent quickly.
Is beautiful and good quality I love it,I got 6m for my almost 4months old I will go up one size on my next oder. thank you my friend
Good quality!! Very fast delivery.
Super jacket, to the Novosibirsk region reached just under 2 weeks, our growth is about 82 cm, weight 13 kg, bolshevata of course, but not critical
Very beautiful and quality sweater, as I saw immediately fell in love and very fast delivery
Ordered a sweater size 90, the daughter wears 80 size, a little too big, I apply measurements, suddenly someone will come in handy
The sweater is very beautiful and the quality is super. As in the photo of the store. The only mistake with the size, the height of the child is 86 cm 11 kg 3 T large, it was necessary to order 24 months. Will stay for next year. The parcel came to Primorye in 2 weeks. Recommend.
Everything is super, delivery is fast, I recommend to buy.
The sweater is a little rough, the baby was not very comfortable. Our height is 69 now, well, maybe a little more and will not look like an oversize
Amazing sweater. I would have ordered the same if there were large sizes.
Sweater fire! color, quality! Delivery fast!
Excellent sweater, came quickly, in 2 weeks Strings do not stick out, I recommend the store
Very nice sweater. My daughter took the size of 12 months 9 months. Very large in the sleeves. It's a pity that the delivery is paid, I would buy all the colors)
Thank you! excellent sweater, afraid that it will be small, as we 66 cm already, but sat perfectly, oversize, looks beautiful :)
The sweater is very cool. Came very quickly, to Rostov on Don in 11 days. The child was not measured yet. For 7 month old baby 8 kg will definitely sit like an oversize, but it's cool.
Nice sweater. Not prickly. Took on the son 92 growth. Will be at the time as an oversize
Excellent sweater, good quality. Very stylish looks. On the growth of 82 sat well, as an oversize.
The sweater is good. Not prickly. Not yet worn. For a year 11 kg and a height of 76 cm large.
Nice sweater. Everything is smooth, beautiful, at a height of 72 cm, size 80 (9-12m) with a small margin.
Fast shipping! We are delighted! I will order more! Child 1,2)
Just super quality,, I will order in a different color,, height 89 cm, year and 10 months, size 100-Oversize
The color in the photo is not like that, it's straight ScarletQuality fire!! Recommend!! I will take another couple of different colors)) the daughter is now 90 cm, 24 m on it sits like an oversize, as I wanted.
Was to arrive on October 17, 29.09 to Karaganda, Kazakhstan. With the store did not communicate
Beautiful! It's the third one I buy. Soft touch and good quality.
Sweater is good, the quality is excellent. I ordered p80, it is too big for us, although we carry 80 sizes, the sweater is larger. And so I recommend, excellent product