SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent socks, I order the second year! Very satisfied! Recommend.
Second time I buy. The quality is excellent. But undersize
Good socks, the elastic band is tight, the leg does not slip, though it began to roll.
Genuine terrific ㅎ ㅎ ㅎ ㅎ ㅎ man play day underwear color for lovers wholesale too well and ㅋ ㅋ ㅋ material also buy now 145 days old baby time data too well right oh!!!! Flows of map anti-slip map won the favorite yo
super
Superic socks! The first ordered from the same fabric, but more authentic. At 25 size without stock, with legs will be more authentic will slide from the heel
Very cool socks, the third time their I write out as the child grows
Socks of excellent quality. There was a smell, after washing everything is OK (the smell disappeared). I did not communicate with the store. Delivery 2 weeks Sberbank logistics. I recommend to buy!
Socks are good dense, well rubberized from below. I do not know how they will be in the sock and after washing.
Super socks, warm, I'm happy, fast delivery
Cute socks, but for my daughter (she is 11 months old) they are big, will grow up a little and will be good
Perfect second time I buy them and they're the best so they don't slip away
Socks are chic, and in color and content of cotton... very, very good and came very quickly
Excellent socks, I take it already that time, everything comes somewhere in one month! I recommend both socks and a store!)
I always take these socks. Very good quality. No pressure anywhere. For 2 years I take the size of 3-5 years.
Wonderful quality! Very pleasant to the touch and color saturated))) delivery fast in Mo ~ 10 days
Tight socks Wide, for a year just
Thia have good quality.
Socks are bright, the quality is excellent
Socks are just super. 6 months to my son and a small stock, the quality is excellent all as in the picture, then I will order more (came quickly)
Good socks with anti slip dots. 6 different colors.
Good socks, but the Toli put me big, the Toli themselves are bigger, in general, we were very large
Very good quality, fast delivery
They are very good and a fabric that is noted that is good quality for the price, arrived very fast
Very good socks. We are a year old, a little big, but do not fly, dense, liked