SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Quality goods.
The size corresponds to the store's table. Socks to buy recommend
Love them. Good quality
They're cotton, just like the picture, didn't take long to get there, they're non-slip and cortitos.
This is the third time I’m buying those socks! Amazing product. Super fast delivery
good quality socks!
Awesome
They are very fine more for summer but they are very fine thanks
So fast delivery. I loved it.
These socks are so amazing!! Super comfy and stretchy while still being thick and warm! The grips on the bottom are truly anti-slip and work so great on hard wood and tile! I have re-ordered again. Highly recommend
Have already ordered several socks from this store. The delivery is always fast and the quality of the socks are great.
The goods came quickly. As in the photo. With the store did not communicate
Took for 2 years, leg 14-14,5 approximately, just good socks
I put 5 points, because the store is honest. I did not send socks, but the seller returned the money. It's a pity that it happened, because I waited a long time, and we needed this product. Thank you to the seller for honesty.
Love these socks for my 2 year old
perfect fit good on my todler 2 1/2 years old . thank you
Quality at altitude, in size is perfect. Delivered to St. Petersburg in two weeks) I order the second time, wore a year of them, now took a larger size. Super
love it fast shipping
Good material. Shipping fast
shipped quick, but got stuck at the port for an extra month. but socks are great
Great socks type bead. Cute colors and very good qualitatively. Is my favorite Socks for my brzdąca. After washing nothing with them not happening. Are super
Excellent quality! Perfectly approached a child of 1.6 years. Now the kid runs on the slippery floor and does not fall)) @
Excellent socks, I order the second year! Very satisfied! Recommend.
Second time I buy. The quality is excellent. But undersize
Good socks, the elastic band is tight, the leg does not slip, though it began to roll.