SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Socks made neatly, the material is dense cotton. Anti-slip silicone inserts keep well. The size corresponds to c 22size, up to 14 cm maximum. The order was shipped quickly. Thank you very much store!
Soft and good seams. Thicker than I expected.
Socks correspond to the description. We have a leg 16 cm, took the size from 4-5 years. We approached neither more nor less size was needed.
I ordered socks of different sizes, but in fact there is no difference. But the quality is good, washed already many times and do not roll down. Child 1.7, runs with pleasure)
Good socks.
I love these socks! I order the second time. On the leg sit tight, do not stretch, very comfortable, at a price pleasant, the brake points perfectly hold, a little dark with time, but it's us, it's a half or And the coolest thing is that there is a dark coloring, which is very convenient in the garden, and around the house. No problem with washing. For six months, the pellets did not appear. Gray color is generally cool, but took black to navigate (Gray to 3 years took). Full compliance, I recommend! Send fast, come too.
First impression, quality. I took it for 4-6years, they seem small, but they stretch well, I hope the child will fit.
Needed with the girl. I took this color because it doesn't look so much if there's some dust on the floor. As for the size I think 5 years are a lot. Of the boy or girl will think, but I think up to 4 years well. I totally recommend, I would buy again
These socks are of good quality but sadly doesnt fit on my 4 years old son here in UK.
great quality and product
You're short. Apparently, such a model. And in general, the norms, the feet do not slip.
Second time I buy, excellent quality, they arrived in 12 days in chile
Good quality, it was perfect for my baby 9 months and gives for more time
I loved them. Very good quality socks, both non-slip rubber and cotton. Besides, it has good terminations and they are very soft. As for delivery, it did not take more than 2 weeks, excellent service. I'll buy back at this store.
des socquettes sympa
One daughter 1 year and 2 months, the second 3 years and 3 months. Excellent both approached. Foot one 13 cm, another 15,5 cm
Good socks, birok about the composition is not, to the touch cotton with elastane, delivery to Sakhalin for 14 days. With the store did not communicate
These socks were perfect for my 6-month old.
They arrived quickly and are the same as the photo and its description
the purchase looks as described, quick shipment
Nice socks. And quality and in sock
Excellent quality socks
Fast shipping! Excellent quality!
It's fine. They sat down well, the child is happy. Odorless, the seams are even. The parcel is tracked, in Minsk came the parcel very quickly, went about two weeks. Shop and store recommend.
Socks Super! Fully comply with the description