SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Socks Super! Fully comply with the description
Excellent, I recommend
Super fast delivery, less than 2 weeks to arrive in Canada. Product as described.
Nice socks! Fairly dense, for the summer it seems to me not fit, for autumn winter is excellent)))
looks fine
Really liked, odorless. Cotton
parfait
Excellent, very good quality. Already 2da time I buy, in larger numbers, with non-slip which is best. Arrived in 2 weeks
The quality is really good. Fits for shoe 2-latla.
Socks really liked, stretch well. Eight months. I ordered the size 1-3, and they approached. With the legs do not fall off, while the rubber bands are not tight, the legs do not press. On the sole of the anti-slip, with its task cope perfectly, the leg on the floor does not go.
They're great, second time I ask. Exactly the description. It came very fast.
Excellent socks, for 10 months the size of 1-2 years perfectly sat down. Photo made after three washings. I recommend, I will buy more. To Moscow there was a parcel of a month and a half
Thank you very much. Very fast!!! Odorless, cotton 100%, 4.12 $ for 6 pairs. Brest Belarus.
Super socks! At the foot of 14-15 cm.
Exactly, but. I seem too tight to be 1-3 years
Excellent socks, we have a foot length of 11,5 cm, came up perfectly. the material is pleasant, cotton. I advise you to take!!!
This is the third time I buy, shipping is very fast in 2 weeks I already had it in Nuevo León, Mexico. I highly recommend it
Fit for babys age year little big. Took 8th 1-3
The socks are just supper, we have tile on the floor, and the kids run very well in these silicone cut socks Thank you for such goods!✅
super skarpety
In Samara, the order arrived in 14 days. Socks are not bad. There was a small stain on one, not critical. On the child of 1,3 with a leg 13 cm came perfectly. Rubber is tugovata. On the photo #4 next to half an hour of socks. In the middle of the toe there is an elastic band (photo #5). I don't know why. It creates additional tension on the foot.
Good quality.
Fast shipping. Quality goods.
The size corresponds to the store's table. Socks to buy recommend
Love them. Good quality