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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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It takes very little b to arrive, the fabric is quite good and double lining, but it comes very large, size larger than usual, the swimsuit is beautiful.
Size fit, ordered 4/5 years a fits allright to my 4,5 daughter. Nice fabric, well sawed. Thanks to the store
Not much large in width. Recommend
Very nice jersey
A good swimsuit, threads do not stick out. No smell. For a girl of 5 years with a margin. Fast delivery, responsive store! To Moscow in 12 days. The Mermaid is not a sticker, it will not be erased. Brighter than 6A photo I got.
In Minsk came a parcel for 2,5 weeks. On the growth of 112( 5 years) took the size for 7-8 years thought that it was a little on the growth, it turned out to be in the butt. The daughter is not thin, but not lush. I think it's good if we dress a couple of times. The swimsuit itself is very beautiful, does not stretch much. In the photo for comparison, our pink swimsuit for 5-6 years is more tall than the one that came. Most likely I will order a larger size.
Bright, cool swimsuit. The Primorsky Territory reached 20 days. Recommend.
It came in two weeks. On the girl 93 cm took the size of 3-4 years, sits well, a small stock of the truth on the Pope. The straps are sewn it does not seem very reliable. Totally double. Composition polyester spandex, not polyamide
It came very quickly (ordered 20.04-received 10.05) good quality-the seams are neat, no smell, the color is bright. Size 7-8 for height 124 cm is a little too big, but not critical. The baby is happy.
Everything is fine, I advise for 6 years, we took 5-6 years
Chic swimsuit, fast delivery. Size is very suitable, for height 110-116 is ideal size 5-6
Hermosoooo. si lo recomiendo
Super! Size 140/146 European. The care label company Minoti which in Poland is sold in stores 5 10 15. My daughter has now Height 132 cm and this dress is still for Duzy, but I think that a few months will just in time. Come in 2 weeks to Poland. Highly recommend.
The order received two or three weeks after payment. The swimsuit was packed in a plastic zip bag, all tags, labels in place. There was also a protective sticker on the gusset. The link shows 19 models and colors for girls from 2 to 14 years. On a child about 140 cm tall and weighing 30 kg this time I ordered a smaller size than last time. Chose the size of 11-12 years. Swimsuit sat more freely than necessary for a swimsuit. But it's not scary. The quality is excellent. The fabric of the swimsuit is soft, elastic and pleasant to the touch, dries quickly. The model in the front is duplicated by a lining in the tone of the product, which provides a better fit and an ideal shape. In front there is embroidery paillettes in the form of an inscription mermaid. Swimsuit is really cool, real factory quality. I recommend looking into the store, the choice of models is wide and the prices are attractive.
Swimsuit for such money is excellent! On the growth of the child 95 size 3-4 years just right. Delivery to Taganrog 2 weeks. Seller recommend.
Great, it will be on sl. Year. Our height is 121 cm. Weight 25 kg.
Swimsuit Super, child delighted, quality for 5, delivery fast, Girl 8 years old, height 122, weight 23 kg
I took one size 10/11 according to the table for my baby 9 years high 142 cm and is perfect! Lined inside, sewing fine. I amazed that marked Primark! Still beautiful, arrived in two weeks
The fabric is fine but it's fine, transparent girls and it's very nice
The order was taken in 2 weeks, very fast delivery, the quality is super, in stores is so much more expensive
Пришел в Украину за 2 недели, на возраст 2,9 заказывала размер 2, но девочка не большая) с продавцом не общалась
beautiful!
Track parcel number was tracked. It is small in size, or even two. The child has a height of 104 cm, a swimsuit butt, I would even say too small. Everything is sewn neatly.
Oboldenny swimsuit, and even so quickly came! Very bright. Super. We are delighted
Dress is very well uszyty: no protruding yarns, no also smell. Made carefully. All The agrees. Recommend