SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is light, gentle. Thank you store!
Very beautiful dress, in the kindergarten all sent with compliments
Very beautiful dress, super quality.
Chic
Ordered different dresses 4 PCs. Issued an order of 20.05, received at St. Petersburg at the point of issue 14.06. Dresses super!
Delivery in 3 weeks to Belarus. It is fast. Corresponds to the size. Sleeve 44 cm, length 64. The quality of the fabric is pleasant, like thin linen.
Cool but bolshevato and very beautiful
Amazing dress. At a height of 99 cm, the size is 110 to the knees. You could have taken more. I wanted to be more authentic. Definitely recommend to buy!! it came much earlier than the declared deadline
The goods came in a month. Fabric cotton. The execution is not bad, the threads stuck out, somewhere the line moved to the unnecessary places, but I removed all the threads unnecessary and all OK. Iron with steam. The height of the child is 108 cm, the dress sits well, on the sleeves is not short, it looks like a year exactly enough
Dress post fire, we fell in love with him! Took on the size more, and you know it does not look huge, thanks to the style, very beautiful and vintage, in general, the dress goes on a dimensional grid. Slightly stuck out the thread, but it's not critical, they just did not cut off in the factory, the material is more like linen than cotton, the order in the Leningrad region came for 3,5 this is cool with the situation in the country, with the store did not communicate
Very beautiful dress, for such a price unexpectedly quality thing, thank you to the store
Very nice dress, although we ordered in the cell sent a monophonic, description and quality straight As in the photo, at 110 ordered 120, a little free and so we liked it very much.
The dress is super! Everything came very quickly, I'm happy!
Cool
A wonderful dress, I liked the quality. Size 3 T per child 92 cm. The parcel came quickly.
Fabric for autumn/Spring. I liked it, very stylish. For 3 years the most time. thank you.
Quality Chic
The dress is excellent. Sits freely. Enough for not one season. On the child of 2.2 88 cm took 3 T with a margin. What you need! Quality is great!
Dress delight, do not take more, it's size in size
A good dress, some where there were threads, but you can trim and everything is fine.
All is well. There is no possibility to try on yet. Later I will add a review!
Dress delight! Size 100 for bolshevat daughter who just started wearing 98 size, but it looks great! Super quality!
All as in the photo, the size approached! Sewn neatly, very satisfied with the purchase.
90 cm, took a little on the growth, the quality is good) the size is accurate,
Same as in the picture ובתאור and size that's good sitting pretty on the body arrived within weekly and a half