SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, light, stylish
It came very quickly. And quality goods
As the photo! Canvas with a mixture of synthetic, but very stylish
A beautiful dress, but the fabric is very thin, thinner than in the same purchase another color, the color is the style as in the photo! Some of the threads stick out, but these are small things. Purchase is happy!
A good dress, on height 86-87 took p92. It came perfectly. Easy, not hot. Sleeves can be raised above, the elastic is not tight. Threads stick out, but this is not a problem for me. She took it away.
In the photo it seems that the dress is more bad fabric, but in fact very light, took the size of 2 T, but as if it was small, took for a gift,,,
Fast shipping. Cool dresses, bought for growth but the size looks like it corresponds
Very cool dress, quality norms...
Very nice dress.
The dress is very beautiful and stylish, as in the photo!) the child on 1,3 came perfectly. The size corresponds to the description!)
Amazing dress! Chic!
Super dress)
This is an unrealistically beautiful and high-quality dress made of HB material. Everything is sewn very well, I'm very pleased. It came quickly.
Dress delight. Quality top. Recommend.
Dress delight!! But why can not I add a photo that was made on the camera, it's not clear and very sorry... It came pretty quickly.
Cool dress, took on the growth.
Dress like the height 92, 12 kg size 3t, but wear as possible, either for growth
Incredible chic dress. While great, but I took more, I have a high child, I bought a hat in the same store, it is delicious
A little stick out threads in the area of the buttons, and so cute dress, bought a daughter for 1G, now she is 11 months old, of course too big, but you can wear
Very fast delivery!!!
Very beautiful dress
Very cool dress, fashionable and stylish, looks even better than in the photo. Everything corresponds to the description. Thank you very much, the store has always been in touch, I asked my daughter to send it to her birthday and the dress came a day, thank you so much, they were afraid.
Beautiful dress, natural fabric cotton exactly, perhaps even canvas present! There is a nice size, have 110 to 104 bit long, but this summer diarrhea and following. Goods come quickly 2-3 weeks
The dress is beautiful, but very much thread. I took the marking 24 by 86 cm, it was possible less, long.
The dress is light, cute, the quality is normal