SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much for your promptness. I order from the store for the first time, the quality of the products is excellent, the colors are bright, the size corresponds to the declared grid. I recommend as responsible.
Bright and beautiful swimsuit. On the daughter height of 142 cm thin ordered the size of 11-12 years (146-152) and it came to her perfectly, for one summer enough. The workmanship is excellent. The picture is bright, without any shoulder. After washing, nothing ruined. My daughter is very pleased.
Swimwear look, took a size larger) the most amazing thing that came very quickly. Usually within a month the parcel goes to us. And then bats came for 9 days))) most likely due to the current situation in the world
Per weight 23 kg. Perfect. Bright as in the photo. Recommend.
Swimsuit tight, bright. Size fits. The only thing on my face is dirt, I do not know if it will be washed. for it I shoot 1 star.
Cool swimsuit! Bright, the quality is good. On the child of 6 years took the size of 7-8 years, ideally approached.
awesome!! my girl loved it!
The product corresponds to the description. It is better to take on a larger size. Quite decent quality for such money! I recommend the store. Fast delivery, adequate price
Beautiful swimsuit, for three years took 5-6years, not very large, with a margin
Children's separate swimsuit. Leaf topic, in front there is an elastic band. In the bodice there are removable foam cups. The quality of tailoring is good, the seams are even, there are no sticking threads. To choose 24 different models. Sizes from 3 to 16 years. Shipping fast. I recommend to buy.
На девочку 5.5 лет подошло идеально. Красивый купальник.
Купальник красивый. Дочка ростом 120см. худенькая, трусики сели отлично, а вот топ впивается в подмышки, т.к. регулируется только одна лямка.
Отличный купальник! Цвета яркие, качество хорошее! Доставка быстрая! Дочка довольна!)
Отличный, очень красивый купальник!! К качеству никаких нареканий нет Размер подошёл идеально (ребёнку 5 лет, рост 107 см, вес 15 кг), также отличная возможность регулировать плавки по размеру с помощью завязок.
Beautiful I loved it
Купальник пришёл раньше срока на три недели. Такой-же как на фото. Брали на 13л, худенькая, размер 13-14. Все подошло, плавки чуточку великоваты, но не кретично
до москвы 3 недели, все как на фото на 9 лет прям как раз
На худенькую девочку 6 лет ростом 120 идеально подошел размер 110-116
Good ones. Come quickly. Sewn well, there is no thread and smell, everything is neat enough, and if they do not burn out in the Sun (like many other swimsuits with Ali) will be generally Super. The size corresponds, ordered a larger size, it turned out to be great. If the child is not large, you can take the size in size, but my girl is thin.
Качество хорошее, но к сожалению оказался маловат, на худышку будет хорошо, но моя дочка пухляшка
в СПб пришло быстро,в течении 10дн. купальник красивый,яркий,приятный на ощупь.Пришел с небольшим браком,одна лямка длиннее другой,открыла спор,продавец сделал возврат части средств на следующий день после открытия спора.Приятно, спасибо
Came quickly in 15 days, but it will be too small, You need to order more for size.
Produit comme sur les photos j'ame bien merci au vendeur le delai d'envoi un peut long mais ca va la commande et satisfaisante je recommande merci au vendeur
Great swimsuit. You can pull up the brittle. All as in the photo. Thank you store!
На девочку ростом 125см идеально, нам очень понравился купальник, доставка в Свердловскую область была 2 недели. Спасибо продавцу.