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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good Pillow, took in the car to drive in the car seat. We use and complement the review. Inside sintepon, I thought that there would be foam balls, but sintepon is even better. The parcel went less than a month. They did not communicate with the store.
Nice pads, very small. I thought she was bigger. We will give the baby and see how much it is functional.
Great product, as described well stitched and looks great.
Cool pillow
The pillow is very small, just for kids. Not bulky. To the touch something incomprehensible. Not balls, not paralon or feather.
All right with the product you can see how it comes in my c4nal: gs towers
Perfect for a baby
The pillow was a month, the store sent the parcel immediately, the track was tracked. The pillow is small, I took it so that my daughter's head did not bolt in the stroller. While the child likes everything. Later I'll add a photo from the stroller.
Match the photo, a little less soft than I thought, but he will do the trick!
It's beautiful. Just for the most Pekes
Great Pillow
Thanks for the order, the pillow is very small. Not yet on whom to try on, and so all as in the photo.
The material. It's soft wine well packed. But it is very finite does not have the thickness of the image in the purchase
Excellent pillow under the head and cheeks! On our roads finally stopped shaking head, and the child sleeps perfectly in the car seat. I think that up to a year it will fit perfectly.
Material plaschevka. It came without smell. The purchase price is 250 rubles. Recommend.
A small pillow under the child's head. Odorless, high-quality. Thank you
The product is excellent according to the description and fast delivery Thank you very much to the store
Delivery to ekb about a month. Track tracked. The product corresponds to the description. In the work has not yet checked
Exact little Hermosaaaa for baby as the description indicates, very cute squishy arrived super fast to Chile
This very nice But too petty
The goods arrived quickly (in 20 days), well packed. Synthetics, lines are even, neat, filling with sintepon. I liked the goods, thanks to the store.
Looks good
Excellent! Nice fabric! I liked it very much.
Cool, we even bathed with her, very convenient
I arrive super rapidoo, and it's identical