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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The backpack is beautiful, just like the photographs of the publication. It'll be a nice gift for a little guy.
Great backpack. The seams are even, the zippers are good, the backpack itself is velvet, soft. Thank you very much. It reached Yekaterinburg in three weeks.
A good backpack for its price, locks all work, I'm happy
Excellent backpack, a little brighter than in the photo) Ordered 7.02 alien 2.03, the order is satisfied)
Backpack. Garnoi yakoti. Good-bye. It's like ditini.
This is the best I ordered from China, the quality is excellent. The material is soft-the child is delighted!
1 month to Murcia, Spain. Very good terminations and texture. Ideal for keeping, my son is 16 months old and he looks great
Size 25 × 22. For a child of 2 years, that's it. The material is soft, pleasant. Came clean and neatly sewn. Very satisfied with the purchase. Ordered 19.02 arrived 2.03
Cool backpack! I bought a child for a year for a trip, I hope it will come in handy) the backpack itself is very beautiful-I did not see such in our stores. All locks work well, executed very neatly, there are no sticking threads. This can be safely taken for a gift. I really liked it! The parcel came quickly, combined with other goods, in the nearest spot.
She took a child 100 cm tall, sat down just perfectly. Quality is just a bomb Advise! At me on yutuba channel Karina Svet I show there reviews on goods
Received quickly. Super cute and looks bump quality. Closures do not hang. Very sweet. I recommend! For the price it's great.
Mega are happy. Small, soft, soft, no unpleasant smell, fast delivery
For a child 2-4 years. Soft brews, the length is adjustable. Before that, they took a gray kitten from another store, the material was slightly denser and brittle without fur. Things, toys fit, but notebooks and prescriptions are no longer there. In general, super! In my childhood there were no such backpacks.
Cool backpack! Quickly delivered to ur. recommend!
Delivery fast 2.5 weeks to Buryatia. Quality is good. Threads do not stick out. For such a price is a good thing. The child is delighted. Thank you.
Delivery is fast, the quality is good, roomy, the straps on top are not like in girly non-textile, the fabric is soft, pleasant. in size it suits preschool. I recommend to buy. All OK to the store Thank you!
Soft, honey. The child liked two years. Order sent fast.
Backpacks as in the photo, very high quality without smell. The store sent them. I recommend to everyone to cooperate
Cool backpack. All as in the picture. For children 2-5 years. The child liked, we too. Sent immediately, to Krasnodar CD. Went 28 days. Recommend.
Delivery 3 weeks in Mo! The child of 1,2 is delighted. Small, rather like a toy, at home to run and train with fasteners. Belts are easily adjustable. What did not like: the material of the Kitty is not quite plush, some hard and already visible cracks-creases. I'm afraid in a month it'll be quite terrible. My older daughter and I lived for 15 years and looked like a new one, and here the material is some unreliable.
Very nice, good wuality, but very little for 5 years old girl. Giving all the stars because o high quality and quick delivery
I liked the backpack very much! Small, quality. In the photo, the child is 2g. Came quickly, 2 weeks in Krasnodar.
I ordered 06.04.2021 years, received 26.04.2021 years in Moscow (Russia). Track tracked. I did not communicate with the store, because there were no problems. Backpack as in the picture. Soft, pleasant, the threads do not stick out, there is no foreign smell. Bought 376 ₽. Recommend!
Very cool backpack. Come quickly. Liked very much
Fast delivery, the parcel is tracked. Cute and soft, I expected that there would be a little more, for very small children of course.