SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very thin socks, an excellent option for the summer. Per foot 9,5 cm a little with stock. Photo after washing. Samara reached 18 days. One sock was with a marriage (last photo), the store returned a small part of the money.
Locally anywhere not mogłam find socks summer and these are perfect. Thin, stretchy, Miles in touch.
Well as somehow))) the first time ordered the parcel came quickly and the socks all in size, and this time the parcel went long (because of quarantine) and the socks are different, not in size. It's good that I took it on the rise.
Socks super, I recommend, reached Ukraine in 2 weeks, not communicated with the store
I think the size is big for a child of 1,8. But the quality pleases. Very legendary.
Excellent socks, on the foot of 15 cm with a stock of another couple of CM exactly. 2 months shipping
exactly like the photos and feels like good quality.
Very cool socks, nice touch. Recommend
Socks are super cool. The quality is excellent, thin, very well stretching. XS perfectly sat on the foot 8 cm (4,5 months), but will be much longer, due to the elasticity. Arrived very fast, 18 days from order date.
They are very nice and good quality. It took me a month and a half to come.
Good, light socks. No smell. Threads are not stuck. It seems that they are different sizes. The white pair is the smallest. Not measured on the leg yet. For the summer will be great. Rubber does not press, the sock is tight. Belarus reached in 35 days. I will buy another
They're very pretty, I love them! It's arrived just on the right date.
Quality Super I like, delivery month.
The order was not tracked. It's been about a month. All is well. Thank you
Very good
Arrived very fast in Brazil. In 30 calendar days, great quality, recommend!
Very nice and good quality colors.
Everything is super
thank you..perfect
Recommend. Socks SA well sewn. One sock (Bialo seledynowa) has wystajaca Nitke. For przesylke for PL czekalam 2 miesiace. Now czekaja for wlasciciela.
The socks are cool and in quality, and in appearance (true, one sock got caught with shapes). Light, breathable, for the summer. Soft, stretching well. The beads are embroidered quite neat, cute. The size is still unable to estimate, as I ordered in advance for the newborn, but took a photo next to the centimeter. And now, to the wrong wear. This is one of the white couple. He's got two dirty spots in front of him-it's the very thread in those gray places. And on the heel on the side sewn Gray, in fact on the inside just the lump of the thread, apparently caught and tightened. It is dense and very felt to the touch. I hope I can cut it off in a way that doesn't interfere with the baby.
The socks are very cute, only on one there are yellow spots. I'll try to wash it. No smell. Shipping fast.
Beautiful and great material. Arrived with less than 30 days.
Socks charming, material OK. Vented. A little wide uppers, but at least not cisną feet baby. Recommend!
Goods consistent with the description. Without brzydkiego smell. IN Poland was Max 3 weeks after the order.