SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came to Ukraine in 50 days. Packing is great. It's whole. I think children will like it
Чудовa yakysna rosemalovka! Schvidko delivered, here for 2 types of reviews
Pasūtīju 11.11.2021 un atnāca 22.11.2021 uz pastu. Grāmatiņas ir fantastiskas, vienīgais, nebija dāvanas. Rīga
I LOVE IT! fast shipping and very accurate description my toddler loved it even more, the best is mess free activity the store sent some extra stickers and extra activities gifts. thank you so much.
This is something very different and interesting. Boys do it with interest and I bought it for my kids thank you very much
The description exactly matches the quality. The goods came in time. Even put a small gift. I'm happy with these shops.
Got it
So-So, my son is only a year old, he still does not smell, I liked
Coloring fully meets expectations, came within the prescribed time. The store put an additional 2 gifts-very nice.
Cute book, good quality, nice colours. There are a few gifts. Thank you store.
Very good drawing games. Just like the description. In addition to small gifts for children thank you. Recommended stores
They are very nice and bring stickers thank you
Good product. Thanks for the presents.
Good one but very slow delivery. Ordered it for my son's bday 3 months ahead. recieved a week after his bday
Got through Sberbank logistics, took a long time to hang out between the offices of the bank, but this is not a question to the store. Thank him for the extra gifts. Recommend.
Excellent entertainment for the child. It all came as stated. The store put the gift. Thank you
Ótimo produto!
Good books, the child is happy! The store has also some gifts dazugelegt. Delivery ca.3 weeks after Germany
Excellent product, not dirty and is very attractive to children. Is the second time I bought. Recommend the store.
Super thank you! I'll add a review after we try!)
I took it as a gift to the shoulder for the new year, until I gave it to her, but I tried it a little, wet the pen and pressed it on the drawing,,, I'll add a review after I give my niece. Stickers, I think, as a gift left. Or they were already
Very cool toy. The child liked it. Unusual drawing with water.