SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, for winter and material fantastic!!! I love
It's crazy soft. But bigger .. ordered 0-3 .. we are large .. months in 5-6 I think there will be norms .. the elastic band on the cuffs is very weak
The dress is good, my daughter came just, delivery to Tambov took 3 weeks.
Super Beautiful to my granddaughter, it looks wonderful recommended
A beautiful dress, it looks much better and more elegant in the living. The fabric is pleasant. As in the sock will behave, I do not know yet
In general, the dress is good: dense heavy fabric, while soft. On a thin girl with a height of 96 cm in width a little free. Glue under the bow is easily removed from the tape, from the dress itself-much more difficult. The sections of the bow immediately processed with fire, sewn the bow to the dress with threads instead of glue, some where cleaned the threads, lined the mesh cut from one side. According to the delivery time: it came quickly enough, 12 days before Tula, 5 days before the declared time.
Beautiful dress. The child is 81, weighing 10 kg. The dress is a little big and have stock
I recommend very nice dress super quality
Not small, sewn very well. Recommend. Delivery is very fast.
A beautiful, I will use for the new year! Same as the photo
The dress is gorgeous. Soft delicate dress. I'm delighted! The truth went for a long time, but we just came to the first number, because I ordered it in advance.
The dress is gorgeous. Very very soft, looks exactly like in the photo. Shipping megabfast
The dress is very beautiful! Quality is super! I recommend the store!!!
It is a little later than the expected delivery day, but the product is equally as beautiful as the picture, so it is satisfactory. I bought 80 on the label, but it was marked with L, so I was embarrassed, but when I put it on, it was a regular size ~
The dress is very beautiful, soft! It came faster for two weeks!
Shipping fast and so this look ~ luxurious!!
Super! I did not expect that the dress will be so cool.
Beautiful!!
The store talk with me and answerd fast. They send good quality. Thank you
Super beautiful, the material okI arrive earlier than I promised.
Preciosossss
Dress of good quality, soft. A little bit big, but not scary. Our height is 85 cm
Perfect dress! Recommend 100% same size, ordered 80(9-12 months), and we are only 6 months. But I specifically ordered a large size, to put in the fall. So take not regret, excellent quality, especially for the price. And want to say more about the delivery, sent 10 May, and received 30 May. For me very fast shipping
Good) on the neck XXL, sewn label XL, the size ordered 100 for 3 years, well, apparently so), we are still small)
Beautiful I love!!! Thank you for fast shipping