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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Panties liked, on a thin girl 6 years old growth 120 normally approached ..
It arrived before the estimated date in perfect condition, the fabric is not bad for the price. He considered that the size is slightly reduced. I ordered it for a nine-year-old girl, who's thin and it was very fair.
Pants are cool, in size, the color as in the photo of the store in my photo is not quite so passed the Child Growth 128 has a stock, the fabric stretches, it is pleasant, I recommend, for the summer the most it! Came on time, did not communicate with the seller.
We got there very quickly. I order the second time. In the kindergarten and for every day an excellent option. But Green came, instead of blue. It's a shame, because Green already has
Expected ordinary leggings but came quite pretty stretch trousers, a little stick out thread but it's not scary, there is no smell,
fit my 8 YO well. she loves them.
Just like the pictures. So beautiful
The color is bright, everything is like in the description. I took it for the summer, the size is larger. Now the growth of 145-with a good margin and in length and width is obtained. Stretch well.
Nice pants
Excellent trousers, we really like! Before that, they bought a couple of years ago lilac, now they wear a younger one, nothing happened to them, we have been wearing a third summer, no spools, they do not, the only thing you need with the size to guess, I always order 1 year more. Now for 8 years, 124 cm, ordered 10-11, sat down well, slightly on the growth. I bought a share of 11.11. For 359r. Perfect! I really like all the colors, my hands are scales to buy and pink and yellow and black to school, I recommend! The store sent quickly, it came 2 weeks before murm. OBL, despite, on the shopping sites during this period, everything was tracked. Thank you.
Pants correspond to the description, came quickly in 2 weeks, thanks to the store
Very expensive went up almost 3 Euros more, a week after buying others the same
Git as described. Nice color
Nice material
Item arrived very fast. we're pleased, well be ordering more colors l.
Excellent!
Arrived in 16 days, it's elastic I ordered a size XL for an 8 year old girl, 1.30cm fit
Cool trousers. Thin, light for a warm spring or a slightly cool summer-perfect. Size 6-7 years on the tag is indicated on height 140. In fact, on growth of 116-122, no more. On my daughter, the height of 110 cm Age of 4,5 is still great. Most likely I will give in the atelier-Shorten. Generally cool. Stretch, good stretch. Suitable for puhlyashki, too.
Hello dear store ! I've got the item The sizes are suitable Thank you
Beautiful panties, bright. There are no pockets in front, there is a rear. A lot of sticking threads. Size 4 for a girl with a height of 100 cm is a little long, centimeters by 3. they are narrow, on thin children. Delivery to Krasnodar region 1,5 months.
Correspond to the store's photo. Delivery is very fast, less than 2 weeks to the Kursk region. Many thanks to the seller!
they are perfect for summer. they fit perfectly in my daughter . she's 6 years old and no 6 first perfectly
great!!
It was 11.11, 29.11 s. Jegensi was like, kind sewn, its unimportant thread, ale is not critical, without be-berry smell. Rosemir 6-7xl at 120 cm and 21 kg, with a small margin, on the Leita budot yak times!
good