SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're beautiful! They arrived fast, 11 days to Mexico.
Shoes are incredible! The daughter is delighted) on the leg 18,5 cm reinsured and ordered 31 size-turned out to be large. We will order one more for a smaller size.
Take the size the girl has, I took more size for the comments and they're big. They're just like the picture. Ideals!
The shoes are beautiful, the size is 30 on the insole 19,2 cm. One bow is glued crivo. It came 15 days before Hmao-Yugra
Super very pretty
Just like in the picture. Year old I love very much. Measure as שרשום
The excellent! Sizes המדויקות. Highly recommended!
Quick delivery, absolutely beautiful sparkly shoes for little girls.
Shoes from the series-a bunch of shine! But our like, and even on the heel! 31 size ordered for 29, with a stock of 1,5 cm
Delivery is fast, the shoes correspond to the description and picture, in the kit there are stubs, Velcro strap, the store of all goods and prosperity.
Shoes are very beautiful!!!
Shoes really liked me and the child! Nothing is crumpled, the sole is not slippery, rubber, comfortable clasp. At 31 -32 Russian-just. Delivery is fast, as a gift, the store put a heel and a ring, very nice. Thank you!
Made a choice, based on reviews. On the leg 17,5 cm took 30 size, as a result, as wanted, 1 cm stock, along the insole length of about 18,5 cm. On the bare leg a little pricks a place where the strap is sewn to the shoe, but, in general, not critical, as we bought a child to go nowhere, we will go.
The shoes are beautiful, flawless .. sent come a number higher than my daughter uses and are loose, even as I wanted .. order came super fast
Very beautiful, sparkling shoes. I bought it for a gift. I think I will. Order arrived quickly. Thanks store
Shoes are wonderful. good qulity. The order was made on December 10, received in Moscow on January 3. Size 26 on the insole 17 cm. At the daughter leg 16 cm and she well approached. As a gift, they put a ring and spare heels on the heels. Seller advise
They got big because she's 2 numbers less, they're very beautiful she loved barely cresca safe and doesn't take them out
The big ones came, although Meryl foot as indicated. We wear 28 size. I thought if malomerki then I'll take a little more. Too big. Now to school wait (
The shoes are wonderful! Only I reinsured and took more, by a centimeter, but nothing terrible. Also gave a ring, the daughter is delighted. Took on the New Year's morning. Delivery is fast, send out per day.