SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the foot size 19,5 cm ordered 32, there is a small stock.
Shoes are just magically beautiful
The shoes are good, they order another time, the silver ones have already been washed, thanks.
Item received exactly like the pictures. Fast shipping too.
They're beautiful. I just have k try them on. See if it's okay with him.
Excellent shoes for the Princess Granddaughter really liked Shoes without smell, when opening the package there was a small smell of glue, but for 2-3 minutes the smell flew away. There are spare pads and a gift, a small plastic ring. Thank you to the store for the quality and a small prize for the Princess
Really fast shipping. Although this that I received information about the problem with shippment and opóźnieniu it and so shipment came before time. Booties cute, like the picture. Recommend!
Again the shoes are perfect. Little gift inside, thank you. They are sublime
So Beautiful
Arrived before the date, identical to the photo, they give you a plastic ring and a cap for the heels, the size is not perfect since they are for gift. The truth that I'm muyyy satisfied.
Very cool and many thanks to the store for the gifts
The shoes are beautiful. Go in size. At our 26 took 26-there is a small stock.
Perfect, quality good.
I ordered size 28 for 28 shoe and they're a little big, but otherwise ideal, my daughter is delighted
Really beautiful! My daughter was happy
They're just sublime. My daughter is crazy, they are comfortable and the heel is suitable for a child.
Very nice. Nádherné botičky. Dcerka Bude mít Velkou Radost. Lepší objednat větší.
Perfect! Very comfortable. The girl herself can wear her shoes. Thank you
Parfait
Very nice.
Shoes just fire))) the child was delighted, the delivery is accurate, packed well, the quality is excellent)
The shoes are super! Very beautiful, came quickly in three weeks to Belarus. Size in size, not small, at 29 took 30, with a margin. Recommend! Thank you store!
Gorgeous shoes, bright pink. The daughter is delighted. At 26 Russian slightly larger, behind the void. But they are narrow, but they will not press. Does not want to shoot
The shoes are wonderful, the daughter is delighted. Came 14 days before Smolensk. thanks to the store!
They're very pretty. Just like the pictures. The material is plastic but they look good. Super fast delivery has arrived in 9 days.