SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, suitable for p Ukhluy leg, 36 with a margin approached our 34.as a gift ring and spare pads. thanks to the store.
Price quality in order, delivery super fast. Genuine recommended!
It takes more than 10 days, exactly 16/17 so under the valuation
Very cool
Shoes by description. Malomerit for 1 size. look very cool.
Stunning!!! My daughters feel real princesses! Fast delivery! Within 10 days in the Netherlands. Extra insoles supplied and a cute ring gift got. The size is good. I recommend this shoes and this shop to!!
Little gorgeous. It had already buy another pair at this dealer and I found very well for L great value quality price. Also this time i received a ring plastic gift and a pair of gommini X heels. Reliable store ultra fast in shipment, only 14 days. Highly recommend
Excellent quality and very fast delivery!
Super fast Legada and exact product to description. Comes with replacement caps and a toy ring for the girl
The goods came quickly, despite the download of the sender. Thank you, all very much, success to the store.
We came very quickly. Beautiful. The heel is not very persistent, because the child sometimes pushes in them legs. Size wear sandals kotofey 28R., if the shoes are 29. I ordered 29 for a foot of 18 cm. Came up perfectly. The child is happy, and this is the main thing.
Beautiful shoes, my daughter is the happiest, just like in the pictures, I arrive super fast, just before the event. Recommended the store. Also with extra taco rubber and a little gift for my daughter
Shoes cool, like a princess. I could not determine the size and wrote, unwrapped response. As a result of ordered size, which advised and everything is fine. Delivery about two weeks, it occurred in sdek. Gift ring and put extra taps. Shoes a little smell, but it is for me not critical. I was satisfied.
As they appear in the image. I recommend measuring the foot well and although it size quite accurate, asking for one more number. My daughter loves them. Replacement caps and a gift ring.
Shiny, there is a smell
Shoes just gorgeous! No glue, all carefully, sequins and rhinestones all over the place, shipping Chelyabinsk region two weeks! Recommend!
The delivery was fast and good And the product is really perfect thanks
The order came two weeks before the mosquito. I took it with a margin. The heel is high. 2 cm. My daughter couldn't walk. But he will. The baby is happy. Recommend
Shoes are excellent, but unfortunately the size table does not correspond to at least 1 size. Measured the length of the foot, according to the size table ordered the following size and ope... came boats by 2 or even 3 sizes larger. 5 for quality and gift included. Spare pads put, also Plus. I recommend the store, but with the sizes be more careful.
Excellent, in size.
They're Spectacular! Very bright, full of glitter! The size is just the one I bought. Good quality. The girl is going to fall in love with them.
Shoes are excellent, on a narrow leg, the size is small. Sequins do not crumble, glue does not smell.
Shoes are beautiful, quality put back up and as a gift ring
מצויין Item איכותי
They're very pretty. I don't know how my niece will look, but I know she'll love them. For putting a stick, they don't come in a box, but while wrapped in a bubble paper filler envelope. They also bring spare tapettes and a little present.