SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shoes are beautiful, neat, shiny, well everything is glued, the sole is rubber, but yellow in my feelings. Thank you for the gift in the form of a ring. All as in the description. They put down the spare pads. Issued delivery on the day of order. The parcel came 4 days earlier. I did not communicate with the store. Size I do not know if it will suit, I took my daughter's gift for the new year. I'll add a review later.
As in picture very beautiful imemr again like
Delivery less than a month to Moscow, very beautiful shoes, spare pads are available, as a gift ring put spasibki
Shoes cool! size 31 per foot 18 cm, with a stock of в1,5-2 cm. beautiful, like Cinderella, store, well done, immediately sent the goods.
Thank you for the fast delivery, two weeks, the shoes are charming, light, in stock put on the heel, as a gift ring, I recommend to the store respect!
I take it not the first time. In Silver first time, very cute, came quickly, with the store did not communicate
Thank you for the gift daughter joyful. Shoes are very beautiful I recommend.
Super! Very satisfied! The daughter is delighted. The size corresponds to the grid. Quality is super! Thank you to the store, Kiev has arrived in 2 weeks!
Perfect! All great. They're very pretty.
Too beautiful, just like the picture and description, I arrive in less than 2 weeks. I asked for a size my daughter wears and she looks good. Thank you
PARFAIT! Adorable!
Beautiful, as specifications.
They're just like i Size fits. Very nice for princesses
Very beautiful shoes. They have not dressed yet. Surprise on March 8 daughter. Look in the live as well as in the picture.
Shoes are very beautiful, nothing falls asleep, my daughter really liked, but with the size did not guess. At the foot of 21.3 cm ordered 35 size, thought a little with a margin will be, but they turned out to be butt, and by May at the prom I think they will be. I took for 1332r., now they are more than 2 tr. I will wait when the promotion or the action will be, I will order a couple of sizes more.
Shoes came super quickly many thanks. And they are very beautiful my daughter is very happy
Nice shoes. Exact description. They're very light. To Moscow to the point of issue a little more than a week.
Loved the product and arrived super fast.
The daughter's leg is 17 cm, took 27 size and was not mistaken. Right. Glued well. No glue marks
Precise to the pictures. In most arrived blisteringly fast. Had to arrive within the 4 January. Arrived adirittura before Christmas.
Beautiful! Received quickly. Size level I took bigger to be sure but not tried yet because it's to offer Christmas. Thank you to the store for the small bonus gift;-)
They're perfect! On the leg 16,5 cm ordered 27 size-perfectly fit
Very beautiful shoes. My daughter 31 size. Ordered 32-отлично went. Look оченьпразднично! Well made, no smell. Super goods! Come in Moscow for 2 weeks
The order went for more than a month. Shoes are wonderful, as in the photo. In the set of heel extra and the store put the child a ring.
My daughter's shoes were pleasant. There were some spare pads and a ring as a gift. It came relatively quickly.