SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came in a month. The delay was in the sorting centers of Moscow. Shoes are delivered without damage. The store pleased with a plastic children's ring and additional caps. I ask you to pay attention to the fact that the cloth is made of plastic. Sliding! I suggest that the seller think about non-sliding material for heels. In general, I was satisfied
Good looking and finished.
Excellent shoes, just like in the photo, only very persistent and strongly unpleasant smell of glue. Came very quickly and straight on the 31st, thank you for this. Very satisfied with the daughter!
Charming shoes on the heel, the daughter is delighted. The size approached perfectly on the size grid of the store. Fast delivery pleasantly surprised.
Many beautiful and good work shoes. Sell, process the statement of MI in 24 hours and I will use it. I got a 11.12, but I got a 30. 11 from China, to borgaria. Let's eat a lot.
Super Shoes, came quickly.
Correct and pretty
Come on time and with an offer of a ring for girl, a nice gesture. Recommend
Perfect והגיעה while I super satisfied
So beautiful!!!
At first sight did not like, and then fell in love!
Everything is clear as in the photo. Beautiful, all the rhinestones are in place. A little crooked is glued a bow on one shoe, but not critical. Shipping fast. There's a little smell. But this shoes not for every day, for this you can survive) in the complete set of spare pads and a gift ring. Thanks store
The product corresponds to the description. Thank you to the store for the fast delivery.
Very pretty as in the picture but a little big, I love them they got me super fast
Beautiful shoes for the holiday. Fully correspond to the description. Shipping fast. Recommend.
Perfect! The quality is incredible. The rendering is very girly, offered with a small ring and spare heels.
Too pretty!
Beautiful shoes. Thanks for the ring. My daughter's gonna love it. Thanks for the fast shipping.
Excellent
Really she is beautiful and my daughter is very happy thank you to the store with a small gift❤
Chic shoes, just like in the picture. Like a real princess. Daughters of course liked, though on the heel is not usual, long in them did not go. The size took 28, although we wear 27, it turned out more (but not critical), so the shoes go size in size. Shipping is fast too. Recommend!
I find this anklets very beautiful sorry that they my little daughter not fit. I got him too large taken but just make your own size take for you child unless you child wide feet has but just own size choose. Hopefully can them next year to. It looks the same as on those pictures. My child has whole narrow feet. They are rather arrived than expected. Top done store and aliexpress
Thank You so much. I received item so quickly. It look very quality,. It is looks very cute and fantastic beautiful. Good luck. Best regards, Svetlana from Latvia
very good quality , size 29 fit 4 years old.
Very quickly delivered and good quality. Used a dimensional grid to pick up the size and everything coincided. On the length of the foot 17,5 cm ordered size 29