SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic shoes, just like in the picture. Like a real princess. Daughters of course liked, though on the heel is not usual, long in them did not go. The size took 28, although we wear 27, it turned out more (but not critical), so the shoes go size in size. Shipping is fast too. Recommend!
I find this anklets very beautiful sorry that they my little daughter not fit. I got him too large taken but just make your own size take for you child unless you child wide feet has but just own size choose. Hopefully can them next year to. It looks the same as on those pictures. My child has whole narrow feet. They are rather arrived than expected. Top done store and aliexpress
Thank You so much. I received item so quickly. It look very quality,. It is looks very cute and fantastic beautiful. Good luck. Best regards, Svetlana from Latvia
very good quality , size 29 fit 4 years old.
Very quickly delivered and good quality. Used a dimensional grid to pick up the size and everything coincided. On the length of the foot 17,5 cm ordered size 29
Princess shoes, they don't have much heel, wear them comfortable and don't take them off. They arrived very quickly in 1 week.
Came shoes very quickly! Thank you very much store! The size approached, very elegant shoes! They took a cold heart under the dress. Thank you for the gift ring! The child is happy!)))
. They're ideal monkeys! Every time you get small kedan I ask for some. Super fast delivery! Gifts d Christmas!
The quality of the shoes is excellent. As a gift put a hair clip, very nice. In the dovesok still spare stubs. In the photo, the color is neither such a pink Kaka in fact. Color shoes-straight pink pink
Very nice shoes, as in the picture. I'm very happy and my daughter too. Fast delivery. Thank you!
Exactly as in the photo
Looks like the picture.
I was amazed at the quality. These are beautiful little shoes. Exactly as pictured
Perfect! Compliant item
Shoes are very beautiful! The size fully correspond. We came in two weeks. The store put another gift-a ring. Thank you!
All Super, additional fleki, and ring for daughter.
Bought to the dress, ideal) on the foot 18.5 took 30 RR. Excellent.
They are really good for the price. Perfect to dress up as a princess My girls love! By cons I ordered two pairs one is still waiting...
very fast shipping and very nice shoes I recommend the store I order 27 China 11 USA
Slightly large on the foot of 17 cm Inserted the insole, managed
The product corresponds to the description, beautiful shoes
My daughter love it!
Super! The most beautiful shoes I can imagine. Just as the pictures. My daughter loves! Arrived in 23 days to Northern part of Finland so the delivery was fast. Thank you very much! Recommend the store.
Perfect and Precious
very beautiful