SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the foot of 16 cm there were little 27 chose, I will re-order to 29
90% to the description, it feels a bit hard. But my daughter love it. She said it’s awesome!
Excellent sandals only the leg of the child is smaller than the height, 6 years old daughter, for a size or 2 can be smaller, took 33 size, it is necessary to be less 32 32
The shoes are fabulous, the size is in size, as a gift a ring and in a set of cloth. Recommend.
The shoes are beautiful. Tomorrow the granddaughter will measure and complement the review.
Chic shoes, in Israel came quickly, 10/02 ordered 25/10 already had us
What my pointe shoe too this than to the price quality terrific ^^ six year old daughter is very like mom According-heeled there is so good! Glitter powder for blowing long but whatever... Domestic also must be purchased from drip dont think ㅋ ㅋ ㅋ stock buyers got as ^^
grand daughter put them on and doesnt seem to want to wear any other shoes. they are beautiful and she loved them
Beauty, During came to us in a week to perform in the theater, with the size guessed, as a gift put a beautiful clip, quality shoes, delivery fast together with other customers.
They are beautiful as shown in the photo. Right numbers.
Very beautiful and comfortable shoes. Their daughter even wears at home does not want to shoot
Very beautiful and roomy. My daughter loves it very much. Fits well with enough space for tights. Thanks store.
Excellent shoes, daughter's dream
As in the photo. My daughter is delighted.
my girl is so happy with the shoes
Lovely shoes! Live even better than in the photos!
Received in 9 days perfect
I 've got 11 days before and all great! Exactly the same as in the photo and non-slip sole
Shoes Super!!! The daughter is happy to madness... with joy, screeched. everything came whole, the packing is not broken. thank you so much!!!
She closes with a scracht! I'm happy the size is perfect my daughter from the 29-30 I took 29 it's perfect and it's cute and comfortable trooop. Easy delivery. Good quality! There is only to see the photos it is just toppissime!!
Very beautiful, granddaughter is delighted, size in size
My daughter liked it. In places, the glue acts, but they look good, slightly darker than in the photo
Thank you very beautiful but there is a smell of glue and so generally satisfied and thanks for the ring
Beautiful Smurf is going to flirt
Compliant product Fast delivery after order 1 week 1/2 barely