SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice look just like the pic
nice
Simplemente hermosos!!!! tal cual a las imágenes, son de muy buen material, los cortes y terminaciones delicadas bien hechas. Llegaron muy bien envueltos. Gracias al vendedor, los recomiendo 100%
Ordered on 18/03/22 received on 13/04/22 in the DOM, in accordance with the photo.
exacte comme description
The product is very good, came much earlier than expected, good quality fabric and good communication with the store. Thank you
really happy with outfit I choose size 3 months (59) . fits my average size 4 month old with lots of room to grow. he is 7kgs and 62cm tall
Super but the size well took in times more)))
i just hope that the buttons goes all the way down.so its easier to fit in to a little chubby baby
Great thanks
Beauty, everything is quality and natural
lindo
Month size m size and contact me ~ baby Stone when is rather Koyo July summer Rea ㅎ ㅎ shipping is for days antler yo ~
Quality goods, but came late and we bought another suit. But this one is good, I advise!!! The store was in touch.
Nice suit. Shipping long. But I ordered it in advance. Pleasant cotton as for a shirt. Looks great. Size 90 is too big for the year. I did not see the compliance of 12 months-80 cm.
I love it and I can’t wait to put it on my son
sorry I didn't get the order yet
The quality is good, until it measures, the size does not correspond to or not, it should fit in appearance. But if the body was slightly stretched it would be more comfortable
It's very nice, it's for a gift, I recommend!
beautiful and soft
Very cute!
Very good quality, and they look exactly like I’m the picture. I really recommend it! Thanks
The goods didn't come. But the store quickly resolved the dispute and returned the money
Garment dazzling!! מאד מאד beautiful and high-quality!!
Nice suit. Child 11 months (height 76, weight 12.5 kg) size 18 months. It turned out to be butt. But we needed one for the photo. Quality pleased. I want to order more for my birthday)