SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice charm
Well received according to the description. Big size for 12 months. Fast shipping. Thank you
The suit is very nice as in the picture, it is noted that it is good fabric and well sewn. I totally recommend it. I have asked for a year and my baby is 8 months old and does a little big but when I do the christening in May it will be perfect. Nice to buy. I'll buy again.
❤❤❤
The suit is just great. And quality and appearance. I ordered 12 m, the child is a year old, but he is small, we wear 74 size, I had to turn all the pants) for growth
Bodik HB, but shorts are not sure, but also good. I liked it.
A quality, stylish suit for a boy. Dense cotton, pleasant to the body
Perfect suit! The order was issued on January 24, but because of the Chinese New Year, my order was sent out only on February 9. Only in this was my concern and experience, because I was afraid that the costume would not be able to come to our holiday. But to the great happiness the costume arrived on February 25! Delivery in just 16 days! I am very grateful to the store! The costume is a little big, but I took specially more, as we are above our age and in 12 months (1 year old exactly) the growth of the Son is 80 cm. From clothes we wear 86-92 cm. Many where they write that it is 18-24 months. I was afraid that the costume would be small (according to Chinese parameters), and took for 2 years. And it was almost just! A little loose and a little long in height, but the shirt sat perfectly! Quality at altitude! Cotton is dense and all components of the costume are sewn neatly! Even thought of pockets are not "deceptions"! Cap and suit quietly transferred machine wash 2 times! Ironed iron quietly! Butterfly and suspenders of excellent quality! I'm madly happy! Recommend!!!
Set Super. Corresponds to the description. Recommend this store
I liked it very much, I did not measure it just yet, but I see everything is fine. Size in size. It came very quickly
Pleasant suit, cute cap, left for a year, TK ordered 12 m, like all in size, we still have 7 months, took on the growth, for a couple of years.
Suit, super, not yet measured but already like, thank you. Goods came in a month.
Very good material I highly recommend
Super Pimp, like in the picture. Wishing she was born to wear it
good suit! does not undersize. pleasant to the touch. looks expensive at first glance. recommend! despite the delays in delivery and delays in other orders - came on time.
Very beautiful but big size
Everything is super, the costume was needed for the baby's birthday, asked the store to send as soon as possible 10 days and he already at me, even earlier than I could think. The quality of the suit is good, many write that bad quality, but I think here you need to immediately understand that this is not a suit for everyday wear, but purely to dress the baby the well, in this case, the price is quality. In general, I'm very pleased.
A good suit for the baby. The seams are even, there is no smell. Not yet dressed. If it will not be lazy, I will complement the feedback with pictures))
excelent, perfect, love it.100% cotton, wash 30°C good material for hot days thank you, dear store
Loved, as the announcement. Good quality! And came super fast.
Very beautiful. Baby 11 month, 13kg, wears size 90. Medium but pants slightly long somewhat, rolled up also very beautiful.
Super cute! Good quality. Arrived in Denmark in 23 days! Thanks store
Very beautiful
Very pretty and the material is good thank you
Identical thank you