SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
21.02.20 ordered, and 01.04.20 received the parcel. Packed perfectly. Packing whole. Ordered two butterflies for two orders, but the store is good, sent one parcel. Butterflies in super quality. I recommend to buy.
It's been a long time. Three months. I hoped my son would dress for the new year but... Received in February. Bow cool
Ordered earlier in another color, very much liked the quality, so I still decided to take. quality pleases as always
It is awesome, delivery month, a little threads, but for such price everything is perfect, I will order in another color, thank the store and definitely recommend
Very beautiful tie, excellent quality, delivered quickly. Recommend!
Baby tie. Beautiful color, neatly sewn. Clasp plastic.
Color as picture
I don't remember when I ordered, but because of what I forgot it happened unexpectedly! The product is of quality, a little thread stuck, but looks beautiful. Packed normally. Thank you!
Butterflies are excellent, well sewn, the store recommend)
All OK, bow ties good quality. Damage only that otrzymałam bow tie in different color than ordered. Shipping niecały month
It's been a long time. It came on the last day before the defense expired. Butterflies are cute.
The goods are super ..... the store quickly sent the goods ...... Recommend .....
Excellent butterflies, bright, beautiful.
It went a very long time before Bor Nizhny Novgorod region, ordered in November, came literally 4 days ago. Packed well, but thought that the butterfly will be a little more material nice, I will wear, maybe I will order a couple more) compared with the satin butterfly and the other store (and the price is the same), Black is bigger
I took my parcel. very satisfied, in general the quality of the fire neat, smooth which was very pleased. Came very quickly, if compared with deliveries in 1,5 months, it came in a short time. Seller recommend!!!
I ordered a second time (not enough) for a wedding to friends of the groom. This time it went very long afraid that it will not be time to come to the wedding
It's been a long time
They're just like in the picture. Very nice and perfect size for kids. The package arrived ahead of schedule.
Their money is definitely worth it. Recommend
I bought a red and blue butterfly to my son for the morning in the kindergarten. Satisfied with the order!
It came fast. Just like the picture.
The package went to Moscow for a month and a half. The track was not tracked. Tie quality is excellent. The color of the fittings is different from the color of the product. Red Butterfly (as ordered), clasp and buckle to adjust the length of black color. Maybe it's important to someone. In general, the purchase is satisfied. Recommend to order
Bow tie OK, standard clasp. Dostawaponad 30 days
Cute bow for baby
Beautiful butterfly. Thank you!