SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful I really liked it's perfect everything is like on the site. Waouhhh thank you to the store. Products of excellent qualities I recommend xxxx
Arrived very quickly, well packed and the fabric is of great quality, super soft
Cute set! So excited to try on my baby (still in my tummy)
I'm compelled to leave 5 stars because the store is very good and cooperative. I didn't received the packages that I've ordered and it's a shame really because I really wanted those dresses for my little one. But the seller agreed to refund full money without any delay. In return I can leave 5 starts, can't I?
All super. Ordered 6 January, happened 18 January. Somehow material good. Zamówiłam for 100 and such J est. You need to take the size which has a child.
Happy. The shipment very fast. The set is cotton and the fabric is nice. The set is ideal for the spring.
Okay. Fast shipping arrive in Belgium in 1 week. Cotton clothes. Color and size do not change when washing. Thank you.
Very beautiful I recommend
Beautiful!
It’s a bit big the size.. i ordered newborn but it’s as big as size 3 to 6months.. but other than that nice quality and looks like picture!
lovely
Thanks store :) It was very fast as in the description I will order more :)
добрый день! получила посылку! доставка до МСК занала долгое время, но думаю это связано с Новогодними праздниками! упаковка нормальная. товар сам тоже ! все соответствует описанию ! товар и продавца рекомендую и делаю ему успехов в бизнесе
Like color
Excellent. He arrived very soon and exactly as I expected. Thank you.
Very cool pajamas. I ordered for 6 months. We are 5 months 65 cm barely butt. The hat is small. The quality is excellent, I liked it very much.
Goods are quality. But one of the sets took on a larger size, and the store sent all the same. For this minus 1 star.
The store is well done, received for 10 days, everything is in good condition
Good quality for such money)
Love it
Love it
Great exactly as shown in the picture
Very satisfied, top quality, I strongly advise you this store ..
This is just an unrealistically cool suit!!! All as in the picture! Fabric, stitches, color, all at the highest level, as well as delivery very fast to Magadan, for which to the store, thank you so much!!! The suit goes in size in size, I advise you to buy!
It's very nice I hope to enjoy it thanks