SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
beautiful
Very pretty, both now ties from the shirt fell of in the laundry (it was glued apparently), but still very pretty and the fabric is soft and good quality
Thank you for the goods. Shipping sent fast. I did not communicate with the store. Packed perfectly. Material to the touch like cotton. The elastic band on the shorts stretches and is soft. Very beautiful. We like it. Daughter 3.5, bought on 5L. It's okay.
This year is enough price as long as the quality good
An excellent kit, the delivery is fast, but there is a small minus the fabric in one place compressed and the second seam is partially absent will have to adjust otherwise the threads will go further.
Good bright, but on the account of 100% cotton doubt. For the summer will go if we have it. Thank you.
The color of shorts is different from the photo, cotton. As stitched in the photo
A pretty set on a thin girl, quite small, I think 68-74 the size of the thread sticks out a little, but it's sad that the bows were glued to the fat layer layer
Good quality
The goods are satisfied. It came quickly
Sure buy new, super approved!
ok
Belisimo I or bought a larger measurement and veni belisimo my little girl
very good
Lovely my little girl has four and a half and I asked her for 5
A good suit, as stated, was taken as a gift. Shorts-Cotton, T-shirt-synthetics, pleasant to the touch. Drawing-the transport picture is rubberized a little, the bows are glued on the T-shirt, on the shorts-sewn. In general, for its value of norms.
Bows on sweets are badly glued. The color is very beautiful, bright. The fabric is pleasant.
Gorgeous cluster. good quality. lightning shipping
I'm on time and in good condition
A beautiful suit, nice material, looks like cotton. No smell. A little stick out strings, but not at all critical. The color of the T-shirt as in the photo, bright pink. The color of the shorts is slightly different, they are more green than that. Per girl 2,10G. Height 97 cm. Not a big physique. Took 4 T. I sat perfectly, a little with a margin.
On the first day, a bow was worn on a T-shirt. It turned out to be just glued.
Good quality knitwear, cotton, what you need for a child
I liked it very much for the summer
кофточка синтетика, я думала будет хлопок, а так всё как на картинке
Very beautiful kit, nice to the body, only the threads stuck out all over the kit, but it's generally empty, I cut them and everything is super, I recommend to buy,,, and you look very cool!!!!