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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Momtotsnco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://momtotsnco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I chose according to the measurements that the store put in, the shirts look great.
Exactly as the picture. Great quality, nice cotton fabric. 140 fit 130 cm.
I have been ordering these T-shirts for several years, the quality is super, the quality is high-quality knitwear, the whole summer can be washed successfully, after a couple of months of intense washing, the color is a little lost, but for that kind of money it is acceptable
Really beautiful and very good quality, I recommend
Good quality and very fast delivery. The size of the 120 for a boy of 4 (106 cm) years is too big. I think we will put on a T-shirt only next year. Packed well, everything is neat. Thank you store!
Thanks to the store for the fast delivery. Ordered 16.5 received 28.5 good product. I recommend the seller. Thank you
Great tshirt
Jakiste on the visoty! I definitely recommend it, for Zrist 105-107
Super, obov'azkovo zamovlyu more, pisla stirki went up to
Very cool T-shirts super quality I recommend
Great quality! I recommend and will order more
The material is cotton, but not thick, everything is great, like it very much
Beautiful t-shirt. The color is beautiful as in the photo, the material and the seam are correct, the size is perfect. In addition, the product arrived on time and packed well. Thank you very much. Thank you. I recommend the store!.
Product as in picture, quality and good, very cute as a gift
Super cute the fabric quite thin but it is pretty and withstood the 1 era washed
It's the same color and I like this T-shirt! 35kg good
Very cool! This is not the first time I have taken T-shirts in this store, bright, BB
Very good material quality, the car print is very accurate, it looks all decent. I chose a size bigger and it is good.
Excellent rocking and very fast delivery, quality cotton and good seams.
Very beautiful, size correctly. I recommend the store.